George Salchev
Plovdiv,Bulgaria
Summary
Energetic Client Support Specialist skilled at resolving customer issues and enhancing client satisfaction. Excels in streamlining communication processes, resulting in improved client retention and positive feedback. Known for fostering strong client relationships and delivering tailored solutions that drive customer success. Solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Client Support Specialist
Reward Gateway
Plovdiv, Bulgaria
08.2022 - 01.2025
- Improved customer satisfaction ratings through responsive query resolution.
- Provided comprehensive product information for better customer understanding.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Ensured client satisfaction by promptly addressing and resolving technical issues.
- Assisted in the development of new procedures for increased efficiency.
- Demonstrated notable problem-solving skills whilst dealing with challenging client scenarios.
- Followed up customer queries to check provided solutions met expectations.
- Utilised broad knowledge of company products to answer customer inquiries accurately.
- Managed difficult situations with professionalism, resulting in improved client relationships.
Overnight Client Support Specialist
Reward Gateway
Plovdiv, Bulgaria
12.2021 - 01.2025
- Improved customer satisfaction ratings through responsive query resolution.
- Provided comprehensive product information for better customer understanding.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Ensured client satisfaction by promptly addressing and resolving technical issues.
- Assisted in the development of new procedures for increased efficiency.
- Demonstrated notable problem-solving skills whilst dealing with challenging client scenarios.
- Followed up customer queries to check provided solutions met expectations.
- Utilised broad knowledge of company products to answer customer inquiries accurately.
- Managed difficult situations with professionalism, resulting in improved client relationships.
Implementation Specialist
Reward Gateway
Plovdiv, Bulgaria
07.2021 - 12.2021
- Coordinated meetings and kept all stakeholders informed during the project was running.
- Conducted trainings for the stakeholders on how to operate with the system once the project is completed.
- Served as primary contact for clients during the onboarding process.
- Provided training to new hires, improving their job readiness.
- Maintained detailed project documentation and generated performance reports.
Client Support Specialist
Reward Gateway
Plovdiv, Bulgaria
08.2019 - 07.2021
- Improved customer satisfaction ratings through responsive query resolution.
- Provided comprehensive product information for better customer understanding.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Ensured client satisfaction by promptly addressing and resolving technical issues.
- Assisted in the development of new procedures for increased efficiency.
- Demonstrated notable problem-solving skills whilst dealing with challenging client scenarios.
- Followed up customer queries to check provided solutions met expectations.
- Utilised broad knowledge of company products to answer customer inquiries accurately.
- Managed difficult situations with professionalism, resulting in improved client relationships.
Retail operations assistant
Reward Gateway
Plovdiv, Bulgaria
10.2015 - 08.2019
- Business sector: Internet/E-commerce
- Coordinated meetings and briefings for operational updates.
- Improved operational efficiency by streamlining administrative processes.
- Collaborated with various departments to streamline business operations.
- Updated databases regularly for easy access and retrieval of information.
- Responded to inquiries, providing information and assistance to team members.
- Provided training to new hires, improving their job readiness.
Cashback specialist
Reward Gateway
London / Plovdiv, Bulgaria
02.2015 - 10.2015
- Business sector: Internet/E-commerce
- Resolved technical issues promptly, enhancing overall system performance.
- Led training sessions for staff skill improvement.
- Delivered exceptional customer service by listening to concerns and answering questions.
Customer support
BULANET EOOD
Plovdiv, Bulgaria
07.2014 - 10.2014
- Business sector: /E-commerce
- Provided customer support for resolving technical issues, achieving high customer satisfaction.
- Provided excellent customer support through prompt resolution of queries and complaints.
Receptionist
Pediatric clinic "Vela"
Plovdiv, Bulgaria
06.2013 - 07.2014
- Business sector: Healthcare
- Maintained accurate logs of visitor entries for security purposes.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Prioritised tasks to maintain reliable service throughout peak times.
- Reduced waiting times through effective time and resource management.
- Upheld confidentiality with sensitive information handling procedures.
Receptionist
Novotel Plovdiv
Plovdiv, Bulgaria
02.2012 - 06.2013
- Business sector: Tourism, hotels and restaurants
- Upheld confidentiality with sensitive information handling procedures.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintained accurate logs of visitor entries for security purposes.
Sales assistant
Baumax
Plovdiv, Bulgaria
01.2011 - 02.2012
- Business sector: Trade
- Conducted daily inventory checks to manage stock levels accurately.
- Demonstrated product usage and features to customers.
- Carried out active selling from initial customer greeting.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
PR expert
Advertizing agency NOA
Plovdiv, Bulgaria
06.2008 - 01.2011
- Business sector: Business, consultancy services
- Kept appropriate stock levels to match expected demand.
- Conducted research and gathered information from multiple sources to present clear results.
Bellboy
Novotel Plovdiv
Plovdiv
10.2003 - 01.2008
- Business sector: Tourism, hotels and restaurants
- Company size: above 300
Education
Bachelor's degree - Psychology
Plovdiv University
09.2011 - 01.2025
Secondary school - English and Russian
"Ivan Vazov" language school
09.2006 - 05.2001
Skills
- MS Office
- Internet
- Driving License, category: B
- Member of the Customer Service Institute,
- Hotel administrator certified by Accor Hotels (Novotel)
Languages
Bulgarian
English
Russian
Personal Information
- Date of birth: 05/21/82
- Gender: Male
Custom
abaddon@abv.bg, 0878520006
Certification
Member of the Customer Service Institute.
Hotel administrator certified by Accor hotels (Novotel).
Barman certified by Accor Hotels (Novotel.
Timeline
Client Support Specialist
Reward Gateway
08.2022 - 01.2025
Overnight Client Support Specialist
Reward Gateway
12.2021 - 01.2025
Implementation Specialist
Reward Gateway
07.2021 - 12.2021
Client Support Specialist
Reward Gateway
08.2019 - 07.2021
Retail operations assistant
Reward Gateway
10.2015 - 08.2019
Cashback specialist
Reward Gateway
02.2015 - 10.2015
Customer support
BULANET EOOD
07.2014 - 10.2014
Receptionist
Pediatric clinic "Vela"
06.2013 - 07.2014
Receptionist
Novotel Plovdiv
02.2012 - 06.2013
Bachelor's degree - Psychology
Plovdiv University
09.2011 - 01.2025
Sales assistant
Baumax
01.2011 - 02.2012
PR expert
Advertizing agency NOA
06.2008 - 01.2011
Secondary school - English and Russian
"Ivan Vazov" language school
09.2006 - 05.2001
Bellboy
Novotel Plovdiv
10.2003 - 01.2008
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