Genoveva Georgieva
Varna
Summary
Seasoned Sales & Marketing Coordinator with solid background in driving sales growth, brand visibility, and maintaining client relationships. Previously made major contributions towards improving sales performance and enhancing brand image. Results-driven professional in sales leadership, known for high productivity and efficient task completion. Excel in team management, sales strategy development, and performance analysis. Possess strong communication, problem-solving, and decision-making skills that facilitate exceeding sales targets while fostering a collaborative team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales & Marketing Coordinator
CCD
Charlotte
11.2024 - Current
- Coordinated marketing campaigns to boost brand visibility across multiple channels.
- Conducted market research to identify potential customers and understand their needs.
- Generated leads through cold-calling, networking events, and trade shows.
- Monitored competitor activities to inform strategic planning and adjustments.
- Maintained client relationships via email campaigns, phone calls, and meetings.
- Assisted in developing promotional materials for product launches and events.
- Managed customer inquiries, providing product information to support sales efforts.
- Recorded customer interactions accurately in CRM systems.
Call Center manager- BG Team
HomeWorks & EarlyBird Electric
Minneapolis
10.2021 - 10.2024
- Supervised daily operations of call center team, ensuring optimal service quality.
- Trained and coached new customer service representatives to enhance performance.
- Scheduled final Electrical and HVAC permitting inspections with State of Minnesota.
- Monitored calls to assess quality and provided feedback for improvement.
- Managed recruitment and hiring processes to build a skilled workforce.
- Developed scripts and implemented process updates to streamline operations.
- Resolved customer complaints efficiently, enhancing overall client satisfaction.
- Led training sessions on negotiation, conflict resolution, and multitasking skills.
Corporate Account Manager
Fantastic Services
London
11.2019 - 10.2021
- Managed corporate client relationships to enhance retention and satisfaction.
- Developed customized service proposals aligned with client requirements.
- Analyzed client data for trend identification and improvement recommendations.
- Maintained precise records of client communications and project progress.
- Resolved client issues swiftly using effective problem-solving techniques.
Interiror Manager/Chief Stewardess
Luxury Mega Yachts
11.2013 - 11.2019
- Managed daily operations for luxury yacht maintenance and service.
- Coordinated crew schedules and service appointments for efficient operations.
- Oversaw inventory management of supplies and equipment to ensure availability.
- Implemented safety protocols for crew and guest activities to enhance security.
- Developed training programs on service standards for new staff members.
- Ensured compliance with maritime regulations and industry standards at all times.
- Monitored staff performance, addressing issues promptly to maintain quality.
- Enforced customer service standards, resolving problems to uphold service excellence.
Education
Bachelor's degree - Corporate Management
Chernorizetz Hrabar/ Varna Free Unuversity
Varna, Bulgaria05-1999
Skills
- Sales expertise
- Customer service and relations
- Dispatch coordination
- Scheduling management
- Electrical and HVAC permitting
- ServiceTitan proficiency
- Training and coaching
- Lead generation strategies
- CRM administration
- Conflict resolution skills
- Problem-solving abilities
- Sales presentation delivery
Languages
- Bulgarian, Native
- English, Proficient
- Serbian, Intermediate
- Russian, Intermediate
- Greek, Basic
Certification
- Sales, PowerSellingPros USA
- Crowd management, School of Tourism
- Yacht certificates - fully certified
Personal Information
- Date of Birth: 11/15/76
- Gender: Female
Contacts
gevi2003@gmail.com, 0897 25-34-18
Languages
Bulgarian
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Sales & Marketing Coordinator
CCD
11.2024 - Current
Call Center manager- BG Team
HomeWorks & EarlyBird Electric
10.2021 - 10.2024
Corporate Account Manager
Fantastic Services
11.2019 - 10.2021
Interiror Manager/Chief Stewardess
Luxury Mega Yachts
11.2013 - 11.2019
Bachelor's degree - Corporate Management
Chernorizetz Hrabar/ Varna Free Unuversity