Gamal Hussien
Tour Guide
Hurghada
Summary
Influential tour guide offering more than 8 years of experience in presenting to large groups of people. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Bilingual in Arabic and English.
Overview
7
7
years of professional experience
Work History
Tour Guide
Sky Max Holidays
03.2024 - Current
- Worked closely with management staff to create new and lucrative tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Streamlined booking processes by implementing an online reservation system, resulting in reduced wait times for customers and increased efficiency for staff members.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Proven ability to learn quickly and adapt to new situations.
Tour Guide
Hvezda Travel Agency Cairo, Hurghada, Luxor
01.2022 - 03.2024
- Worked closely with management staff to create new and lucrative tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Developed new walking routes that highlighted lesser-known points of interest, diversifying the company''s offerings and attracting a wider range of clientele.
- Strengthened relationships with local businesses by collaborating on promotional events and crosspromotions.
- Built personal relationships with guests to promote positive experiences.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Cashier
Defacto
02.2019 - 10.2020
- Upsold additional products and services to customers, increasing revenue.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Indoor Sales
LC Waikiki
03.2017 - 01.2019
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
- Submitted booking forecasts, monthly highlights and CRM entries.
- Wrapped, boxed and weighed bakery department products.
Education
BBA - Foreign Trade
Al-Alson Higher Institutes
Cairo 04.2001 -
Skills
- Travel recommendations
- Adaptability and Flexibility
- Decision-Making
- Service Promotion
- Problem-solving abilities
- Licensed driver in Hurghada
- Organizational and Presentation Skills
- Proficient in English language
- Analytical Skills
- Teamwork and Collaboration
Timeline
Tour Guide
Sky Max Holidays
03.2024 - Current
Tour Guide
Hvezda Travel Agency Cairo, Hurghada, Luxor
01.2022 - 03.2024
Cashier
Defacto
02.2019 - 10.2020
Indoor Sales
LC Waikiki
03.2017 - 01.2019
BBA - Foreign Trade
Al-Alson Higher Institutes
04.2001 -
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