Written Communication
Gabriela Tsvetkova
Executive Housekeeper
Varna
Summary
A committed and motivated manager professional, with extensive background in the cruise ship and hotel industries. Posses strong management and interpersonal skills with the ability to manage a diverse range of housekeeping staff, communicates effectively with staff and colleagues both verbally and in writing. Works well under pressure, and is highly organised and reliable, enthusiastic, and standard driven, a self motivator with keen abilities to set and achieve priorities, possess strong problem solving skills and ability to effectively manage multiple tasks, effective listening and presentation skills. Reliable Executive Housekeeper with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
27
27
years of professional experience
8
8
Certifications
1
1
Language
Work History
Senior Assistant Head Housekeeper
AIDA Cosma
08.2023 - 12.2023
- Execution of implacable customer service standards.Implementation of all related procedures.Training and development of middle management
- Overview of inventories linen, machines, consumables.Overall supervision of entire housekeeping and laundry department
Head Housekeeper
Hotel de France 4
10.2022 - 03.2023
- Responsible for leading the housekeeping team and being a key member of the Hotel’s Management team
- Displaying a proactive and innovative approach to skill development and enhancement in your team while accurately assessing needs of the business in terms of staffing and ensure that a high standard of cleanliness is maintained and monitored throughout the hotel
- Coordinate constructively with both reception and reservations so that the day-to-day operational requirements are successfully delivered.
Housekeeping Manager
RCG
09.2021 - 08.2022
- Owns the guest experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable
- Demonstrates excellent training, leadership development and recognition skills with Assistant HK Managers, Supervisors and crew members
- Performs all duties in accordance with the Company’s Safety, Quality and Environmental Standards, RCG Standards, SQM Standards, USPH guidelines
- Ensures Royal Way and other company policies are consistently met.
Duty Manager
Premier Inn
04.2021 - 08.2021
- Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees
- Meeting regularly with upper management to stay up-to-date with organizational changes, issues and improvements
- Oversee security of the facility
Executive Housekeeper
Royal Yacht Hotel
06.2018 - 02.2020
- Supervise daily operation of cleaning and maintaining guest rooms and suites, overnight cleaning, public areas, F&B Outlets, Functions Spaces, Spa and Fitness Areas as well as Back of House facilities within the limits of established Hotel policies and procedures
- Supervise in-house and external laundry services
- Liaise with 3rd party companies and highest standards delivered.Responsible for recruitment, training and development of all employees working for the housekeeping department.
Interim Executive Housekeeper
Merton Hotel and Spa
10.2017 - 02.2018
- Plans and coordinates the activities of all housekeeping, supervisors and their teams
- Coordinates inspection or inspects assigned areas to ensure standards are met, including spot checks and random checks
- Coaching and managing the HK team (1 Deputy Housekeeper, 4 HK Supervisors, 1 Linen Store Supervisor, 28 Maids, 2 Laundry Attendants and 2 Linen Porters) to ensure high performance and positive working environment at all time.
Executive Housekeeper
Veligandu Island Resort and Spa
11.2014 - 12.2016
- Plan and direct the functions of administration and planing of the Housekeeping Department to meet the daily needs of the operation; manages 1 Assistant Executive Housekeeper, 2 HK Supervisors, 18 Room Attendants, 1 Laundry Supervisor, 7 Laundry Attendants, 1 Public Area Supervisor, 5 PA Attendants, 2 Tailors, 1 Minibar Attendant and 3 Care Takers at Owners villa
- Develop, implement and monitor schedule for the operation of all sub departments (Rooms, Public Area, Laundry and Owners villa) to achieve budgeted goal
- Implement effective control of all coasts including labor, supplies, equipment etc.among all sub departments.Continuously evaluate the performance and encourage improvement of the personnel in the HK Department
- Plan and administer a training and development program within the Department; enhance career development
- Conduct inspections, supervises the Preventative Maintenance in cooperation with Engineering; Acts as a Manager on Duty.
Executive Housekeeping Manager
Marriott Aberdeen Hotel 4
06.2006 - 03.2014
- Managing all facets of the HK Department; ensuring high levels of guest service and satisfaction; includes rooms, Public areas, laundry and storage and work areas Major responsibilities supervises HK staff ( 2 HK Supervisors, 25 Guest room Attendants, 3 Public area cleaners and 2 Linen Porters) - hiring, counselling, performance evaluations, training and development enforces policies and procedures, and maintain room quality based on hotel objectives; schedules staff according to labour standards and forecast occupancy monitors and maintain high level of cleanliness conduct inventories of linen supplies and equipment conduct Monthly Department Meetings maintains cost control systems for staffing, and cleaning supplies
- Acting as a Manager on Duty - represents the hotel from 7am to 3pm or from 3pm until11 pm; responsible for the safety, security and well-being of hotel guests and associates
- Keep constant contact with all hotel departments
- Make entire hotel inspection according to the MOD report Undertake checks on security and safety rules
- Assist in any fire or other emergency situation.Take care of guest issues and complaints.
Head Stewardess
Royal Caribbean Cruise Line Ltd.
01.1997 - 01.2003
- Reports to HK Manager
- Maintains guest’s accommodations to Company standards
- Supervises one Stateroom cleaner who assists in their section
- Provides personal assistance to guests and clean 10 to 15 staterooms and corridors in his/her assigned section.
Education
University Degree - Bulgarian Language and Literature at the Slavonic Philology, Teacher at High Schools, Literary Scholar
Clement Ochridsky Sofia University
01.1985 - 1 1991
High School - undefined
Hristo Botev Popovo Secondary School
01.1980 - 1 1984
Bachelor’s - Management
Ecornell University
USA10.2020
Skills
Filing and data archiving
Workload Management
Meeting facilitation
Business Correspondence
Analytical Thinking
Professionalism
Project Coordination
Multitasking
Business Correspondence Writing
Business Writing
DATABASICS Expense knowledge
Certification
Achievement Award - eCornell : Leadership, Coaching, Team Development and Culture & Time
Crown and Champa courses: HACCP – Levels I and II; Workplace Excellence Leadership Series
Marriott Management Courses: Loss Prevention/Security Certification course; Foundation of leadership; Effective Training Skills; The Dynamic teams; 7 Habits of Highly Effective People; Impact of leadership; Housekeeping and Engineering Workshop From performing to High Performing
Ecolab Certification Course; Navigation through change
Passports to success for managers - MOD, level II, III and IV; Rooms operations Problems experience level A and B; Safety and security
Elementary food hygiene course
Pool plant training
Certificate of Achievement in Recognition of Successful Completion, Cooperation and Participation in the U.S. Public Health Training Program
Accomplishments
- Manager of the I Quarter of 2007 at Marriott
- Manager of the III Quarter of 2009 at Marriott
Computer Literacy
Opera, Blue cube, Word, Excel, and Windows
Country
Bulgaria
Additional Information
http://linkedin.com/in/gabriela-tsvetkova-073511a4
Timeline
Senior Assistant Head Housekeeper
AIDA Cosma
08.2023 - 12.2023
Head Housekeeper
Hotel de France 4
10.2022 - 03.2023
Housekeeping Manager
RCG
09.2021 - 08.2022
Duty Manager
Premier Inn
04.2021 - 08.2021
Executive Housekeeper
Royal Yacht Hotel
06.2018 - 02.2020
Interim Executive Housekeeper
Merton Hotel and Spa
10.2017 - 02.2018
Executive Housekeeper
Veligandu Island Resort and Spa
11.2014 - 12.2016
Executive Housekeeping Manager
Marriott Aberdeen Hotel 4
06.2006 - 03.2014
Head Stewardess
Royal Caribbean Cruise Line Ltd.
01.1997 - 01.2003
University Degree - Bulgarian Language and Literature at the Slavonic Philology, Teacher at High Schools, Literary Scholar
Clement Ochridsky Sofia University
01.1985 - 1 1991
High School - undefined
Hristo Botev Popovo Secondary School
01.1980 - 1 1984
Bachelor’s - Management
Ecornell University
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