Foad Fekri
IT manager
Sofia
Summary
Results-driven IT Manager with over 10 years of experience in designing and implementing cutting-edge IT solutions to drive business growth and enhance operational efficiency. Adept at leading cross-functional teams, managing large-scale projects, and optimizing IT infrastructures. Proven expertise in strategic planning, cybersecurity, and budget management. Skilled in aligning technology initiatives with organizational goals, fostering innovation, and ensuring seamless technology operations. Known for exceptional problem-solving abilities, effective communication skills, and a proactive approach to continuous improvement in fast-paced environments.
Overview
14
14
years of professional experience
Work History
IT User Support Manager
Shahid Beheshti University of Medical Science(Zaiem Hospital)
2004.03 - 2018.07
- Installing and configuring new servers
- Installing and troubleshooting LAN and WAN networks
- Setting up new Domains and resolving issues in Active Directory, DNS, DHCP, and more
- Directing and managing the design, configuration, testing, analysis, and support of personal computers, wireless access, and associated applications infrastructure
- Installing File Sharing and access for users
- Designing networks for buildings, including cabling or wireless solutions
- Keeping up-to-date with technology updates, including personal computers, mobile devices, audiovisual equipment, wireless access, operating systems, and desktop applications
- Directing and managing the review of requirements and recommending the selection of personal computers, operating systems, desktop application software, help desk software, and wireless access
- Planning, implementing, and overseeing computer networks
- Assembling, installing, and testing all network equipment transmission (modems, routers, etc.)
- Performing regular updates to ensure system security and functionality
- Providing hardware and software support for IT systems, configuring, maintaining, troubleshooting, and repairing all office computers and peripherals
- Maintaining a 98% uptime on company networks through preventive maintenance
- Resolving virus and malware issues with a 98% success rate using Kaspersky
- Setting up office equipment for approximately 1000 clients, including network, hardware, software, printers, scanners, etc
- Implementing attendance time clock systems
- Supply necessary parts for the network repairs
- Determine the bandwidth of Internet access through MikroTik
- Troubleshoot general access in the network (Create accounts, resolve username and password problems)
- Installing and troubleshooting programs HIS(health information system) and Ghasedak (program related to accounting)
- Familiar with C++ and SQL.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Computer Field Service Supervisor
Kaj Rayaneh ltd
2004.04 - 2014.04
- Providing hardware and software support for IT systems and personal PCs, including computers, printers, photocopiers, sound and image systems, network systems, servers, etc
- Performing regular updates
- Restoring data, operating systems, files, documents, and drivers
- Maintaining, repairing, and troubleshooting software and hardware conflicts in computers, applications, network problems, printers, and other electronic devices over the phone, in-person, and remotely using help desk tools
- Assembling new computer pieces to ensure they match perfectly when selling new computers.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Spearheaded process improvement initiatives to reduce service costs.
Education
Software Computer Engineering, Bachelor's degree -
Azad University
Tehran, IranMCSE, College -
Kahkeshan Institute of IT Technology
Tehran, IranAssociate of Veterinary, College -
Azad University
Sanandaj, IranDiploma of Computer Science, College -
Iran Technical and Vocational Training Organization TVTO
Tehran, IranSkills
- IT Strategy & Planning
- Project Management
- Network & Infrastructure Management
- Budgeting & Cost Control
- Team Leadership & Development
- Cloud Computing & Virtualization
- Systems Integration & Automation
- ITIL & Service Management
Computer Skills
Experience in administering Microsoft servers., Proficiency in TCP/IP., Strong problem-solving and troubleshooting skills., Familiarity with Server OS - Windows 2008 and Client OS - Windows XP, 7, 10, 11., Knowledge of Network+ and MCSE certifications., General networking knowledge including devices, LAN/WAN concepts, DNS, DHCP, load balancing and antivirus solutions., Understanding of Active Directory concepts, topology, and general administrative tasks., General configuration, deployments, and scaling expertise., Monitoring skills for servers and infrastructure health., Proficiency in Mobile Device Management., Strong technical skills in server technology., Expertise in IT Service Management for Incident, Change, and Configuration Management., Proficiency in Crisis Management., Excellent troubleshooting skills in network and desktop environments, resolving issues related to complex infrastructure systems and applications., Ability to evaluate and modify system performance., Experience in internal components installation., Familiarity with C++ and SQL., Capability to work independently and self-manage., Good command of the English language., Passion for technology and continuous learning.
Managed People
True
Driving License - Categories
B
Last Name
Fekri
Personal Information
- Citizenship: Iran
- Date of Birth: 09/21/82
- Gender: Male
Timeline
Computer Field Service Supervisor
Kaj Rayaneh ltd
2004.04 - 2014.04
IT User Support Manager
Shahid Beheshti University of Medical Science(Zaiem Hospital)
2004.03 - 2018.07
Software Computer Engineering, Bachelor's degree -
Azad University
MCSE, College -
Kahkeshan Institute of IT Technology
Associate of Veterinary, College -
Azad University
Diploma of Computer Science, College -
Iran Technical and Vocational Training Organization TVTO
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