Hi, I’m
Filippa Kiryakova
Sofia
Summary
Polite and professional agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
years of professional experience
4
years of post-secondary education
Work History
Vox onSofia
Call Center Agent
12.2022 - 03.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Cache Yacht BarSozopol
Waitress
05.2022 - 10.2022
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
HappyVarna
Waitress
04.2021 - 11.2021
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
RappongiVarna
Waitress
04.2020 - 10.2020
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Completed credit payments via card processing systems.
- Explained menu items and suggested appropriate options for food allergy concerns.
LorealVarna
Brand Promoter
02.2019 - 08.2019
Job overview
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Conducted consumer surveys and analyzed purchasing trends.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Education
Foreign Language School Frederic Joliot CurieVarna
High School Diploma
09.2018 - 05.2022
New Bulgarian UniversitySofia
Ph.D. from Psychology
10.2022 - Current
Skills
Documentation and reporting
Call center operations
Gathering information
Problem-solving skills
Telemarketing expertise
Customer support
Complaint resolution
English Fluency
Written and oral communication
Friendly and helpful
Self-Motivated
Kind customer engagement
Multitasking Abilities
Cambridge C1 Certificate
I used to go for around 10 years to English classes. In 2021 I got my C1 certificate for future needs and skills.
Timeline
Call Center Agent
Vox on
12.2022 - 03.2023
New Bulgarian University
Ph.D. from Psychology
10.2022 - Current
Waitress
Cache Yacht Bar
05.2022 - 10.2022
Waitress
Happy
04.2021 - 11.2021
Waitress
Rappongi
04.2020 - 10.2020
Brand Promoter
Loreal
02.2019 - 08.2019
Foreign Language School Frederic Joliot Curie
High School Diploma
09.2018 - 05.2022