Intermediate in Microsoft Excel and Word
Filcho Filchev
Technical Engineer
Sofia
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Technical Engineer
Digitall Nature Bulgaria
04.2024 - Current
- Identified and corrected system faults to minimize operational system downtime.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
Regiocom Bulgaria - Deutsche Telekom
Technical Support/Sales
10.2023 - 04.2024
- Handled end-consumer technical inquiries in the field of telecommunications
- Promoted and sold the company's products and services via outbound and inbound phone communication
Technical Support Specialist
TTEC - Logitech
04.2021 - 09.2023
- Provided technical support for video conference systems and similar products
- Bilingual B2B communication
Customer Service Representative
Sutherland Global Services - Spotify
02.2019 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Game Support Representative
Pontica Solutions - Bandai Namco Entertainment
11.2017 - 09.2018
- Resolved any and all customer inquiries related to the product
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- B2C bilingual communication
Customer Support Specialist
Sutherland Global Services - Amazon
08.2016 - 08.2017
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Game Support
TELUS International Europe - Riot Games
06.2016 - 08.2016
- Enhanced player experience by providing timely and accurate game support through various communication channels.
Education
Bachelor of Science - Intelectual Property And Business
UNWE
Sofia, Bulgaria 04.2001 -
Skills
User training expertise
Analytics
Simulation building
Software
Certification
TestDaf
Interests
Sports
Tech
Timeline
Technical Engineer
Digitall Nature Bulgaria
04.2024 - Current
Regiocom Bulgaria - Deutsche Telekom
Technical Support/Sales
10.2023 - 04.2024
Technical Support Specialist
TTEC - Logitech
04.2021 - 09.2023
Customer Service Representative
Sutherland Global Services - Spotify
02.2019 - 03.2021
TestDaf
07-2018
Game Support Representative
Pontica Solutions - Bandai Namco Entertainment
11.2017 - 09.2018
Customer Support Specialist
Sutherland Global Services - Amazon
08.2016 - 08.2017
Game Support
TELUS International Europe - Riot Games
06.2016 - 08.2016
CEFR
07-2015
Bachelor of Science - Intelectual Property And Business
UNWE
04.2001 -