Fatih Imanc
Farming, Sales
Sofia
Summary
Since my family has built a career in agriculture and animal husbandry, I have actually been in this business since I was a child, but officially from the age of 18, I continued this business at Agriculture Sales Cooperatives in Burdur. I specialize in everything from planting a plant as a seed, to growing, collecting and then evaluating it. Although I decided to study medicine afterwards, I could not finish it due to personal reasons and froze it. Afterwards, I worked in different jobs, opened my own agricultural products company and was successful. However, with the fact that my company is in Turkey and I live in Bulgaria and the exchange rate difference is gradually increasing, I terminated my job and continued to work in Bulgaria for the rest of my life and gained the right to reside in this country for a long time.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Customer Support
GTR BULGARIA
01.2022 - 04.2024
- Delivered exceptional customer support by promptly addressing concerns and providing insightful solutions.
- Provided exceptional customer support to internal teams, addressing technical issues swiftly and accurately.
- Achieved measurable improvements in customer satisfaction by implementing superior customer support strategies.
- Streamlined customer support processes for improved efficiency and faster response times.
- Streamlined customer support processes for quicker issue resolution and increased customer retention.
- Reduced customer support inquiries by creating comprehensive product documentation and user guides.
- Provided exceptional customer support by efficiently addressing client concerns and technical inquiries.
Store Owner
Dostlar Anason
02.2018 - 09.2021
- Intensive work on the promotion and sale of agricultural products
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
- Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Streamlined inventory management processes by implementing an efficient tracking system that reduced time spent on manual tasks.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
Organic Farmer
Burdur Agriculture Sales Cooperatives
03.2010 - 08.2013
- Streamlined farm operations by investing in modern equipment and technology while adhering to organic farming principles.
- Managed farm operations, ensuring the highest quality of organic produce for consumers.
- Expanded distribution channels by forging partnerships with local restaurants and grocery stores committed to sourcing locally grown produce nationally and internationally.
- Increased crop yield by adopting sustainable and eco-friendly farming methods.
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Improved soil health by implementing organic farming practices and crop rotation techniques.
- Spearheaded new product development initiatives, diversifying revenue streams through value-added offerings like jams, salsas, and pickled vegetables.
- Hired new ranch hands and livestock handlers seasonally.
- Wine production from vineyards.
- Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Maintained ranch records and documentation.
Education
Bachelor of Science - Medicine (Pre-Medicine)
Medical University of Sofia
Sofia, Bulgaria 04.2001 -
Skills
- Customer Support Management
- Telephone Customer Support
- Siebel Customer Support
- Customer Support Optimization
- Organic farming
- Sustainable Agriculture
- Wine production knowledge
- Vineyard Management
- Farm Operations Management
Timeline
Customer Support
GTR BULGARIA
01.2022 - 04.2024
Store Owner
Dostlar Anason
02.2018 - 09.2021
Organic Farmer
Burdur Agriculture Sales Cooperatives
03.2010 - 08.2013
Bachelor of Science - Medicine (Pre-Medicine)
Medical University of Sofia
04.2001 -
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