Summary
Overview
Work History
Education
Skills
Additional Details - Certifications
Timeline
Generic
Evtim Panev

Evtim Panev

Team Leader
Pernik

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

11
11
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Team Leader

IBM
02.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Accelerated Value Leader

IBM
02.2022 - 02.2024
  • Manage critical issues for major IBM clients.
  • Set and manage client expectations during major outage situations.
  • Coordinate and lead the support effort internally within IBM.
  • Client facing meetings and new client onboarding.
  • Internal communication with senior AVP and IBM support representatives.
  • Personally I manage my teams tools that are used on a day to day basis: Outlook and shared mailbox I am the mailbox admin.
  • New laptops and new devices on boarding.
  • 59 setup for new hires.
  • Lead the creation of training plan for new hires.
  • Executed the training plan for 7 new hires.
  • Among my projects in IBM are Blue Core Coaching where I am a certified coaching supervisor, being responsible for my team's tools and systems implementation, leading the team learning sessions, and upskilling opportunities, and being a part of the Project Management Team that is working on the new Client Availability Leader (CAL) Community Page as well as the one which is developing the Accelerated Value Leader S.E.E.D. Program.
  • I have invested heavily in developing the skills needed to be a successful leader. I have completed both MD001 and MD002 and invested numerous hours in my personal development.

Chief Legal Adviser

Municipality of Radomir
09.2021 - 01.2022
  • I worked as Chief Legal Adviser for the municipality of Radomir.
  • My duties were to represent the municipality in all legal matters in the Bulgarian court system.
  • To draft and register all types of legal contracts for the municipality.
  • To research and solve different types of legal issues on a daily basis.

Technical Support Agent

Hostway Ltd.
08.2019 - 11.2019
  • Company Overview: a leading hosting and cloud solutions provider
  • Client support for hosting and storage services for business clients.
  • Office 365 support.
  • International communication skills, working with multiple customers from 6 continents.
  • Worked with many internal and external application to ensure the satisfaction of our business clients.
  • A leading hosting and cloud solutions provider

Technical Support Agent

Modis Ltd
09.2018 - 03.2019
  • I provided technical and application support for JCI and TYCO employees from across the world.
  • Worked with ITSM ticketing system.
  • Worked with SNOW ticketing system.
  • Above 90% Quality over multiple quality assurance evaluations.
  • Deep understanding of the JCI Global IT Service Desk Knowledge Database and Processes.
  • International communication skills, working with multiple customers from 6 continents.
  • Multiple Additional Tasks - ensuring the correct ticket management processes have been followed.

Legal Counsel

BUL FINANCE CONSULT LTD
04.2018 - 07.2018
  • I worked as a legal counsel of one of the leading accounting firms in Pernik.
  • My main responsibility was to represent the firm's clients in all legal matters and to build internal legal frameworks for each firm.
  • Draft, review and negotiate various commercial contracts on regular basis and as specifically assigned.
  • Develop internal legal policies, SOPs and deliver relevant trainings.

Customer Support Agent

60k Ltd.
11.2017 - 04.2018
  • I worked as a customer support agent for the eBay project.
  • My main responsibility was to provide structured data support for all customer listing on the eBay platform across the world.
  • Handling of tickets based on customer item listings.
  • Handling of tickets based on different structured data issues on the eBay marketplace platform.
  • Handling of Jira tickets and communication with different teams.
  • Worked with many eBay internal tools.

Legal Advisor

Notary Alexander Tzvetanov
09.2016 - 03.2017
  • I worked as a legal advisor in a notary office.
  • My responsibility was to draft and manage all notary contracts and documents.
  • Draft legal contracts and support for a document database.
  • Draft, review and negotiate various commercial contracts on regular basis and as specifically assigned.
  • Develop internal legal policies.

COO

EMB GRUP LTD
09.2015 - 09.2016
  • I worked as a Chief operations officer for an e-commerce web store.
  • It was my responsibility to make the website itself and ensure its functionality and the workflow of the customer orders.
  • The store was designed and managed with WordPress and Shopify.
  • Design and management of the WordPress and Shopify storefronts.
  • Product integration in the webstore via a SQL database.
  • Integration of different plugins and applications - payment gateways Paypal and Stripe, shipping and tracking plugins - DHL and DPD.

Legal Advisor

EL GRUP LTD
07.2014 - 09.2015
  • I worked as a legal advisor for an accounting firm.
  • My main responsibility was to represent the firm's clients in all legal matters and to build internal legal frameworks for each firm.
  • Prepetition and management of legal contracts.
  • Management of legal documents and their filling system.
  • Preparation and forwarding of lease and rent agreements.

Education

Masters degree - Law

NEW BULGARIAN UNIVERSITY
Sofia
10.2009 - 06.2014

High School Diploma -

SIMEON RADEV HIGH SCHOOL
Pernik
09.2004 - 05.2009

Skills

Team supervision

Teamwork and collaboration

Team motivation

Problem-solving

Mentoring

Coaching

Additional Details - Certifications

  • IBM Alpha Leadership Academy
  • SEED TLS Client Service Management Professional
  • SEED Program Advocacy and Leadership
  • SEED TLS Client Availability Leader Professional
  • Major Incident Management Expert (v2)
  • Enterprise Design Thinking Practitioner
  • Cognitive Support Platform - Reporting & Dashboards Expert
  • CAMBRIDGE CEA
  • DSD-German language diploma

Timeline

Team Leader

IBM
02.2024 - Current

Accelerated Value Leader

IBM
02.2022 - 02.2024

Chief Legal Adviser

Municipality of Radomir
09.2021 - 01.2022

Technical Support Agent

Hostway Ltd.
08.2019 - 11.2019

Technical Support Agent

Modis Ltd
09.2018 - 03.2019

Legal Counsel

BUL FINANCE CONSULT LTD
04.2018 - 07.2018

Customer Support Agent

60k Ltd.
11.2017 - 04.2018

Legal Advisor

Notary Alexander Tzvetanov
09.2016 - 03.2017

COO

EMB GRUP LTD
09.2015 - 09.2016

Legal Advisor

EL GRUP LTD
07.2014 - 09.2015

Masters degree - Law

NEW BULGARIAN UNIVERSITY
10.2009 - 06.2014

High School Diploma -

SIMEON RADEV HIGH SCHOOL
09.2004 - 05.2009

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Evtim PanevTeam Leader