Evgeniya Hristova
Senior Service Delivery Coordinator
Sofia
Summary
Detail-oriented team player with strong organizational and time management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Good customer service, communication and prioritization skills.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Senior Service Delivery Coordinator
EXA Infrastructure
9 2021 - Current
- Principal customer contact
- Responsible for several customer accounts on the European market
- Building strong relationships and mutually agreed process of service delivery
- Cross functional role, working with multiple teams across the company
- Making sure requirements and expectations are communicated correctly to the internal teams from one side, and managing customer expectations from another
- Solving day to day issues which could put timely delivery at risk with internal and external providers
- Keeping correct and up-to-date records for each delivery using Salesforce
- Actively creating and sharing documents and best practices for the delivery process with team members.
Service Delivery Coordinator
GTT
08.2019 - 09.2021
- Main communication point for customer
- Coordinator for all internal and external activities for timely service delivery
- Daily tracking of delivery progress to timely expedite or escalate potential issues
- Responsible to keep up to date records for all services in delivery using custom built CRM.
Campaign Data Analyst
Internovus
01.2019 - 05.2019
- Daily support of marketing team in optimization of campaigns with regular and adhoc reports
- Weekly in-depth analysis of market, content and publisher performance
- Basic SQL training + advanced Excel usage for this role.
Project Manager | Analyst
GSK
12.2013 - 06.2018
- Project management, delivery and test of Gamification and Employee engagement digital solutions, developed for internal GSK usage
- Involved in the full project management cycle - client first and following communication, organization of front-end, back-end developers and ux designers, quality assurance, customer support etc
- Analyst functions in a global project focused on optimization of storechecks within GSK Consumer Healthcare via digital solutions incl
- An app and a web based dashboard
- Primary role in this project was to support with insights the development of the global dashboard of storecheck data, analyse it at global, regional and local level, and last but not least, to train markets and central teams to use this dashboard
- With project growth, the role included project management; testing; pitch presentations with key stakeholders etc.
Senior Qualitative Researcher
Asmart
09.2012 - 08.2013
- Project management
- Focus group moderation, in-depth interviews
- Data analysis, reporting and presenting.
Senior Researcher
01.2005 - 09.2012
- Project management
- Client communication
- Qualitative and quantitative research projects
- Data analysis, reporting and presenting.
Education
Bachelor's degree - Public Relations, Advertising, and Applied Communication
SWU Neofit Rilski
Sofia 01.2000 - 04.2004
High School Diploma - Italian Language Class
8th School Vasil Levski
Sofia 01.1995 - 04.1999
Skills
Project Coordination
Problem-Solving
Project Tracking
Performance Motivation
Customer-Focused Service
Customer Relationship Management (CRM)
Team Collaboration
Attention to Detail
Strong ADMIN
Analytical Skills
Time management
Timeline
Service Delivery Coordinator
GTT
08.2019 - 09.2021
Campaign Data Analyst
Internovus
01.2019 - 05.2019
Project Manager | Analyst
GSK
12.2013 - 06.2018
Senior Qualitative Researcher
Asmart
09.2012 - 08.2013
Senior Researcher
01.2005 - 09.2012
Bachelor's degree - Public Relations, Advertising, and Applied Communication
SWU Neofit Rilski
01.2000 - 04.2004
High School Diploma - Italian Language Class
8th School Vasil Levski
01.1995 - 04.1999
Senior Service Delivery Coordinator
EXA Infrastructure
9 2021 - Current