Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
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Eva Atanasova

Eva Atanasova

Sofia

Summary

Strategic business operations professional offering 12 years of experience in driving revenue, performance and productivity. I possess strong leadership capabilities, combining strategic vision with the ability to translate complex data into actionable insights that drive performance and efficiency. Highly organized and self-motivated, I lead teams through high-pressure situations, managing multiple tasks while ensuring deadlines are met. My effective communication and interpersonal skills foster collaboration across teams, empowering stakeholders and driving results. Recognized for building high-performing teams, adaptability to change, and a results-driven approach.

Overview

12
12
years of professional experience

Work History

Senior Business Operation Manager

VMware Bulgaria
04.2021 - Current
  • Responsible for overseeing all aspects of the operational support of 7 lines of business within the Worldwide Consulting Centers - WWCC (the VMW Professional services organization) serving as a trusted business advisor to the WWCC senior leadership
  • Increased the WWCC support from $8M to $28 M quarterly volume by achieving higher operational effectiveness and launching new lines of business
  • Leading team of 5 business Operation partners ensuring consistency, scalability, regular and accurate reporting and process improvement
  • Lead weekly forecast calls with the WWCC Senior Director, VP, and extended leadership team, while owning quarterly business targets for assigned areas
  • Lead strategic improvements to business operations within the WWCC, guiding change implementation through robust documentation and alignment with internal procedures and standardized processes
  • Work closely with functional area leads (Finance, Revenue, Legal, etc) and contribute to the high-performing management and execution of large-scale projects
  • Proactively monitor and refine processes to ensure scalability and operational excellence, document and implement best practices resulting in fostered culture of clarity and transparency across all teams

Business Operation Manager

VMware Bulgaria
08.2019 - 03.2021
  • Lead weekly forecast calls with the WWCC Senior Director, VP, and extended leadership team, while owning quarterly business targets for assigned areas
  • Contribute to key operational organization initiatives and providing visibility into the business performance to the business management team to enable them successfully meet their financial commitments to the company
  • Leading team of 3 business Operation partners ensuring consistency, scalability, regular and accurate reporting and process improvement
  • Collaborate with other support groups to ensure bookings and billings are reflected accurately in the back-end system to enable WWCC have sufficient and predictable backlog
  • Analyze trends and patterns in operational data to determine potential issues and ramifications to the business
  • Proactively monitor and refine processes to ensure scalability and operational excellence, document and implement best practices resulting in fostered culture of clarity and transparency across all teams
  • Played a pivotal role in aligning data definitions and system implementation during the launch of 2 lines of business, ensuring consistency in reporting

Senior Business Operations Analyst

VMware Bulgaria
11.2016 - 07.2019
  • Develop and deliver regular and ad-hoc reports—both backward- and forward-looking, providing critical insights into WWCC business operations
  • Support preparation and ongoing updates of the WWCC P&L (Interlock) and Budget, ensuring alignment with financial targets
  • Identify and recommend enhancements to operational practices, and support implementation through documentation and adherence to internal procedures and standardized processes
  • Maintain accurate and up-to-date records to serve as reliable inputs for operational reporting and decision-making
  • Perform detailed analyses to support strategic and operational management across the WWCC
  • Clearly document reporting outcomes and effectively communicate findings to both internal and external WWCC stakeholders
  • Collaborate cross-functionally with key support units, including FP&A, Legal, and Revenue, to ensure aligned execution and data consistency
  • Lead oversight of weekly, quarterly, and annual P&Ls, budgets, and forecasts; deliver comprehensive management reports covering revenue, cost, margins, utilization, and NPS

Reporting Analyst and Product Owner

Paysafe Bulgaria EOOD
08.2015 - 11.2016
  • Lead the preparation of comprehensive strategic business development reports, dashboards, and market analysis to drive informed decision-making
  • Serve as the business/product owner for data warehouse (DWH) projects, acting as the primary liaison between the development team and the business to ensure clear communication and alignment of business requirements for the DWH team
  • Played a pivotal role in aligning data definitions during the transition from internal legacy systems to Oracle BI, ensuring seamless migration and consistency in reporting
  • Spearheaded the automation of manual reporting processes, improving efficiency and accuracy while reducing operational overhead
  • Manage and prepare regular data requests for both internal and external business stakeholders within the Oracle BI system
  • Prepare detailed reports and statistical analyses using large, complex datasets to support business insights and decision-making
  • Ensure accurate tracking, recording, and reporting of cost and revenue data to support financial transparency and accountability
  • Provide robust management reporting support and in-depth analysis of historical regional revenues to inform strategic planning and performance evaluation
  • Manage incoming data requests from internal and external business units, ensuring timely and accurate delivery of information

Expert Management Information system in Finance Department

CIBANK EAD
11.2013 - 07.2015
  • Oversee the time planning and execution of all projects related to the bank’s OBIEE reporting system, ensuring timely and effective delivery
  • Maintain active communication with all business units regarding the current reporting framework and drive the development of new reporting capabilities
  • Prepare comprehensive reports and analyses for senior management and key business units, including Finance, Retail, SME, Corporate, and Branch Network
  • Deliver training sessions on the OBIEE reporting system, ensuring business teams are equipped with the necessary skills and knowledge
  • Develop and deliver ad-hoc reports for various stakeholders, addressing specific business needs and providing actionable insights

Education

Mini MBA -

PwC`s Academy Bulgaria
05.2019

Oracle Database 12c - Introduction to SQL Ed 1 PRV

Oracle University
08.2016

Master degree - Banking and International Finance

University of National and World Economy
07.2016

Oracle BI Publisher 11g R1 - Fundamentals Ed 2 PRV

Oracle University
09.2015

Bachelor degree - Accounting

University of national and world economy (UNWE)
07.2015

IFRS 9 Training - undefined

Ernst and Young
09.2014

Technology class - English, Computer Studies, Information Technologies, Mathematics

Pencho Slaveikov School of General Education N 1
06.2011

Skills

  • Accountable
  • Exceptionally organized
  • Self-driven and proactive
  • Meticulous attention to detail
  • Decisive with strong execution capabilities
  • Excellent communication and interpersonal skills
  • Able to perform under pressure, meet deadlines, and manage multiple tasks simultaneously
  • Proactive with a strong sense of ownership and problem-solving ability
  • Highly analytical, adept at transforming data into actionable insights to improve clarity, performance, and efficiency
  • Solid expertise in Excel, Tableau, Salesforce, PowerBI, Changepoint, JIRA, and Confluence
  • Profound experience with Oracle OBIEE

LANGUAGE SKILLS

MOTHER TONGUE(S): Bulgarian
Other language(s): English
Listening C1
Spoken production C1
Reading C1
Spoken interaction C1
Writing C1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

Timeline

Senior Business Operation Manager

VMware Bulgaria
04.2021 - Current

Business Operation Manager

VMware Bulgaria
08.2019 - 03.2021

Senior Business Operations Analyst

VMware Bulgaria
11.2016 - 07.2019

Reporting Analyst and Product Owner

Paysafe Bulgaria EOOD
08.2015 - 11.2016

Expert Management Information system in Finance Department

CIBANK EAD
11.2013 - 07.2015

Oracle Database 12c - Introduction to SQL Ed 1 PRV

Oracle University

Master degree - Banking and International Finance

University of National and World Economy

Oracle BI Publisher 11g R1 - Fundamentals Ed 2 PRV

Oracle University

Bachelor degree - Accounting

University of national and world economy (UNWE)

IFRS 9 Training - undefined

Ernst and Young

Technology class - English, Computer Studies, Information Technologies, Mathematics

Pencho Slaveikov School of General Education N 1

Mini MBA -

PwC`s Academy Bulgaria

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Eva Atanasova