Erlin Petrov
Sofia
Summary
Accomplished Quality Assurance Analyst from Govablaze Ltd., adept in collaboration and communication, significantly increased stakeholder confidence through detailed QA insights. Excelled in team mentorship and regulatory compliance, enhancing project lifecycle efficiency. Proven expertise in documentation and a positive attitude, bolstered guest satisfaction and return visits as a Front Desk Agent at Sofia Bulgaria.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
Govablaze Ltd.
09.2023 - 04.2024
- Mentored and coached team members on QA topics and strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and ensuring effective communication throughout all stages of the project lifecycle.
- Increased stakeholder confidence by presenting detailed QA reports and insights during project review meetings.
Front Desk Agent
Sofia Bulgaria
01.2023 - 07.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Front Desk Agent
Radisson Blu Hotel
04.2016 - 06.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered customer telephone calls promptly and appropriately handled needs.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Education
Bachelor of Science - ICT (2 Years,Undergraduate)
Cebu Technological University
Cebu Technological University10.2015
High School Diploma -
Badian National High School
Badian ,Cebu Philippines03.2013
Skills
- Collaboration and communication
- Teamwork and Positive Attitude
- Documentation skills
- Team Collaboration
Languages
Native Bisayan, Tagalog C1, Bulgarian B2
Native language
Timeline
Quality Assurance Analyst
Govablaze Ltd.
09.2023 - 04.2024
Front Desk Agent
Sofia Bulgaria
01.2023 - 07.2023
Front Desk Agent
Radisson Blu Hotel
04.2016 - 06.2018
Bachelor of Science - ICT (2 Years,Undergraduate)
Cebu Technological University
High School Diploma -
Badian National High School
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