Emily Lerwick
Cheyenne
Summary
Customer service professional prepared for impactful roles. Expertise in managing customer relationships and resolving complex issues. Strong focus on team collaboration and achieving results with reliability and adaptability. Proficient in communication and conflict resolution.
Education professional prepared to contribute to student development and instructional support. Proven success in assisting lead teachers with lesson delivery and classroom activities. Reliable team player with focus on collaborative efforts and adaptability to changing educational needs. Proficient in classroom management and instructional techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Saint Joseph's Children's Home
11.2023 - 07.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Daycare Teacher
Kountry Kids Daycare
05.2022 - 10.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
CSA
Breeze Thru Car Wash
03.2022 - 05.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
Waitress
Sadie's Restaurant
03.2020 - 05.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Pine Bluffs JR/SR Highschool
Pine Bluffs Wyoming 05-2021
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
- Curriculum design
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Strong work ethic
- Patience and tolerance
Certification
- CPR License
- First AID License
Military Experience
I am in Bravo Battery 2300th FA! I have been in Field Artillery Since February 2021! I have deployed with 2300th, from July 2024-June 2025. With this, I understand how it is stressful for employers because I am obligated to go to Lander Wyoming once a month. Usually the schedule is Friday to Sunday evening. With that, my battery gives me a schedule for that physical year so my employer will know the schedule in advance. If you have any questions about that please let me know.
Timeline
Assistant Teacher
Saint Joseph's Children's Home
11.2023 - 07.2024
Daycare Teacher
Kountry Kids Daycare
05.2022 - 10.2023
CSA
Breeze Thru Car Wash
03.2022 - 05.2022
Waitress
Sadie's Restaurant
03.2020 - 05.2021
High School Diploma -
Pine Bluffs JR/SR Highschool
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