Summary
Overview
Work History
Education
Skills
Languages
Courses
Timeline
Generic
Emily Borislavova

Emily Borislavova

Summary

Enthusiastic management professional with a proven track record in staff supervision and team building. Achieves sales goals through close monitoring of employee performance and effective coaching on sales techniques. Recognized for adeptly resolving complex issues and implementing proactive operational changes to drive efficiency and productivity.

Overview

11
11
years of professional experience

Work History

Retail manager Bulgaria and Macedonia

Tom Tailor Sofia EOOD
09.2017 - Current
  • Lead, motivate and manage a diverse teams
  • Providing coaching, feedback and professional development opportunities for staff
  • Building and maintaining strong customer relationships
  • Strong sales acumen with the ability to set and meet sales targets
  • Clear and effective verbal and written communication with staff, customers and upper management
  • Ability to identify problems and implement actionable solution
  • Managing multiple responsibilities and working effectively to meet targets
  • Managed and motivated employees to be productive and engaged in work
  • Achieving committed KPIs
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively

Store manager

Tom Tailor Sofia EOOD
09.2014 - 09.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Sales Assistant

Tom Tailor Sofia EOOD
11.2013 - 09.2014
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other locations.

Education

M.D. - Project Management

New Bulgarian University
Bulgaria
02-2026

Public administration

Technical University of Sofia
09-2017

Skills

  • Multitasking

  • Leadership & Time management

  • Sales and Target Achievement

  • Communication skills

  • Problem Solving and Decision Making

  • Adaptability & Flexability

  • Financial Management

  • Team Training

Languages

Bulgarian
Proficient
C2
English
Upper intermediate
B2
Serbian
Intermediate
B1
Macedonian
Intermediate
B1

Courses

  • Leadership: How to Influence , Inspire and Impact as a Leader - Life Progression Project , Lorraone Wiseman
  • Great Customer Service and Emotional Intelligence - Chris Croft
  • Leadership: Practical Leadership Skills - Chris Croft
  • Agile Methodology

Timeline

Retail manager Bulgaria and Macedonia

Tom Tailor Sofia EOOD
09.2017 - Current

Store manager

Tom Tailor Sofia EOOD
09.2014 - 09.2017

Sales Assistant

Tom Tailor Sofia EOOD
11.2013 - 09.2014

M.D. - Project Management

New Bulgarian University

Public administration

Technical University of Sofia

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Emily Borislavova