SQL
Emil Styoyanov
IT Specialist
Varna
Summary
Astute Application Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Application Support Engineer
ZigZag Global
01.2022 - 04.2024
- Optimized system functionality with thorough testing and validation of application changes.
- Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.
- Streamlined processes, improving overall efficiency through the implementation of automation tools.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Wrote code for database applications.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Addressed technical issues and guided end users through resolution.
- Monitored system performance to identify potential issues.
- Updated technical documentation, product specifications, and technical training materials.
- Communicated with clients to define business objectives and present individualized solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor's Degree - Computer Systems And Technology
Technical University of Varna
Varna,Bulgaria 04.2001 -
High School Diploma -
National High School "Konstantin Preslavski"
Varna,Bulgaria 04.2001 -
Skills
Laptop Servicing
Teamwork and Collaboration
Self Motivation
Performance Tuning
Continuous Improvement
Time management abilities
Problem-solving abilities
Reliability
User Support
Collaborative Team Player
Analytical Thinking
Relationship Building
Hardware and Software Configuration
Technical issues analysis
Technical Documentation
Coding
Software
Azure
MS Office 365 apps
VM (Virtual Machine)
Timeline
Application Support Engineer
ZigZag Global
01.2022 - 04.2024
Bachelor's Degree - Computer Systems And Technology
Technical University of Varna
04.2001 -
High School Diploma -
National High School "Konstantin Preslavski"
04.2001 -