Emil Julianov
Mishev
Sofia
Summary
Results-driven Junior Legal Consultant at PST Group PLC with expertise in legal analysis and document review. Proven ability to provide strategic legal advice while maintaining confidentiality. Strong analytical skills and attention to detail facilitated successful participation in public procurements, enhancing client satisfaction and compliance. Bilingual communicator adept at resolving complex issues efficiently.
Overview
7
7
years of professional experience
Work History
Junior Legal Consultant
PST Group PLC
11.2023 - Current
- Preparation of documentation related to participation in public procurements
- Working with Excel, PDF, and Word for creating and processing documentation
- Using CAIS EOP (Centralized Automated Information System "Electronic Public Procurement") for submitting bids and documents
- Signing documents with an electronic signature and submitting documentation through CAIS
- Providing consultations on the application of PPA and PPPA
- Communication with contracting authorities and representatives of municipalities and mayoralties
- Preparing solutions to meet the requirements for participation in public procurement
- Guidance in forming associations under the Obligations and Contracts Act (OCA) and participating with subcontractors
- Maintained strict confidentiality while handling sensitive information, safeguarding client interests.
Customer Support Specialist
Plus500BOS EOOD
01.2018 - 11.2023
- Language Proficiency: Engaged in daily and dynamic communication in English and Spanish, both verbally and in writing.
- Responding to Customer Inquiries: Addressing customer questions and concerns promptly via chat and email platforms.
- Providing Product Information: Offering accurate information about products and services, guiding customers through features and functionalities.
- Resolving Issues: Efficiently handling customer complaints and issues, providing appropriate solutions and alternatives.
- Escalating Complex Problems: Referring more complex issues to the appropriate department or personnel when necessary.
- Documenting Interactions: Recording and documenting customer interactions, including details of inquiries, complaints, comments, and actions taken.
- Following Up: Ensuring customer issues are resolved by following up on interactions when needed.
- Maintaining Knowledge: Keeping up-to-date with the company’s products, services, and customer service policies.
Education
Master of Laws -
Sofia University St. Kliment Ohridski
Sofia 04.2001 -
High School Diploma -
164 GPIE "Miguel De Cervantes"
Sofia 04.2001 -
Skills
Legal analysis
Microsoft office
Legal advice
Document review
Teamwork and collaboration
Case analysis
Problem-solving abilities
Decision-making
Critical thinking
Attention to detail
Task prioritization
Analytical skills
Timeline
Junior Legal Consultant
PST Group PLC
11.2023 - Current
Customer Support Specialist
Plus500BOS EOOD
01.2018 - 11.2023
Master of Laws -
Sofia University St. Kliment Ohridski
04.2001 -
High School Diploma -
164 GPIE "Miguel De Cervantes"
04.2001 -
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