Listening to motivational speakers, spending time with friends
Elizabeth Namugambe Senoga
Credit Risk Mgt & Purchasing
Kampala,Uganda
Summary
Collaborative and insightful candidate with strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficiencies in inventory control, negotiation and conflict resolution. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Specialised Collection Officer-credit Risk Mgt
Standard chartered Bank
kampala, uganda2019
01.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved clients conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Interim Procurement Officer
Standard chartered Bank
kampala, uganda
01.2019 - 03.2019
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Procured materials for squadron maintenance and repair services.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Collaborated with stakeholders to align supply chain processes with organizational goals.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
Collections Office
Standard chartered Bank
kampala, uganda
01.2012 - 12.2018
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Teller
Standard chartered bank
kampala, uganda
09.2009 - 04.2012
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Trinity College Nabbingo
Kampala 02.2000 - 11.2003
U.A.C.E
Naalya S.s Namugongo
Kampala 02.2004 - 11.2005
Procurement And Supply Chain Management - Purchasing, Procurement, And Contracts Management
Makerere University Business School
Kampala 01.2006 - 09.2009
CIPs Diploma in Procurement And Supply Chain Mgt -
Uganda Management Institute
Kampala 02.2017 - 11.2017
Skills
Business administration
undefinedAffiliations
- Rotary International
Interests
Referees
Mr. Andrew Nateeraho
Senior Special Assets Manager,
DFCU Bank
Tel: +256 772760258
E-mail: anateeraho@dfcugoup.com
Mrs. Winnie Luyima
CEO Mulawa Stationers
Tel +256 772331679
E-mail: Winnie.komugabe@sc.com
Mr. Daniel Mugerwa
Special Assets Manager,
DFCU Bank
Tel: +256 778806574
E-mail: dmugerwa@dfcugoup.com
Timeline
Specialised Collection Officer-credit Risk Mgt
Standard chartered Bank
01.2020 - Current
Interim Procurement Officer
Standard chartered Bank
01.2019 - 03.2019
CIPs Diploma in Procurement And Supply Chain Mgt -
Uganda Management Institute
02.2017 - 11.2017
Collections Office
Standard chartered Bank
01.2012 - 12.2018
Teller
Standard chartered bank
09.2009 - 04.2012
Procurement And Supply Chain Management - Purchasing, Procurement, And Contracts Management
Makerere University Business School
01.2006 - 09.2009
U.A.C.E
Naalya S.s Namugongo
02.2004 - 11.2005
Trinity College Nabbingo
02.2000 - 11.2003
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