Elitsa Munina
Senior BI Analyst
Sofia
Summary
Analytical minded person, willing to learn. Excellent communication skills, including in intense situations and ability to work in a team. Communicability, creativity and responsiveness to work. A sense of a detail. Ability to resolving cases related to the nature of the work. Excellent organizational skills, with extreme attention to detail, accuracy and accountability.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
1
1
Language
Work History
Senior BI Analyst
EXA Infrastructure
09.2023 - Current
- Company Overview: Telecommunications
- Requirement gathering from senior leaders and super-users
- Develop a detailed understanding of the specific domain, including source data, metric definition and relevant reference points
- Construction of high-quality Power BI dashboards, with focus on accuracy, usability and scalability
- User acceptance testing, deployment and training
- Accountable for the maintenance and continuous improvement of the Power BI eco-system.
- Telecommunications
Business Analyst
EXA Infrastructure
08.2022 - 08.2023
- Company Overview: Telecommunications
- Support and development of reports and dashboards in Power BI
- Produce and maintain existing BAU reports
- Support annual planning and forecast activities
- Support development of executive-level updates and strategy papers
- Execute ad hoc analysis as needed
- Telecommunications
Sales Operation Analyst
EXA Infrastructure
07.2021 - 07.2022
- Company Overview: Telecommunications
- Reporting on the metrics of the salesforce and analysis of sales efficiency
- Creation of reports and metrics for process improvement
- Proactively assist salesforce, agents and team members to correct or overcome processing obstacles
- Work with account team to develop and execute renewal strategy
- Accurately forecast upcoming service terminations
- Ensure accuracy of orders and assist in service delivery
- Execute ad hoc analysis as needed
- Telecommunications
Data Integrity Specialist
GTT Communications
05.2019 - 07.2021
- Company Overview: Telecommunications
- Working on multiple projects e.g. (Client Experience ; Churn Prediction)
- Working on redesigning the company Intranet Page
- Sending Weekly and Monthly surveys to management
- Perform regular audits to ensure data integrity and quality
- Identify and resolve database issues and client level information errors
- Remove all parenting issues in CMD
- Reduce duplicate values and empty fields
- Ensuring all the data complies with GTT’s hierarchy
- Provide regular updates to management on database project status
- Ensure database management and maintenance tasks are performed effectively
- Prepare reports on database integrity and error reductions
- Creating customer accounts in EtherVision portal
- Telecommunications
Customer Service Agent
Sixty K EAD
10.2013 - 05.2019
- Company Overview: Outsourcing call center company
- Maintaining and supporting EBAY locales in English and German.
- Working with specialized programs, different products and catalogues.
- Meeting deadlines.
- Outsourcing call center company
Customer service agent at call center
Euroins – Health Insurance EAD
11.2012 - 03.2013
- Company Overview: Insurance, Healthcare
- Constant communication with clients and resolving controversial issues.
- Keep in touch and coordination with the health institutions – business partners of the fund.
- Insurance, Healthcare
Translator Consultant at an exhibition
Nova Research Company
05.2011 - 05.2011
- Company Overview: Healthcare
- English-language consultant of an Italian company presenting innovative products for dental medicine.
- Healthcare
Education
Bachelor degree -
Sofia University "Saint Kliment Ohridski"
10.2013 - 06.2017
High school diploma - German language
18 СОУ „ William Gladstone “
09.2000 - 05.2012
Skills
Microsoft Excel, Power Query, Excel Data Model
Telephone Number
0887 999 367
Personal Information
- Date of Birth: 10/30/93
- Nationality: Bulgarian
Additional Information - Management Course
04/01/11 - 04/30/11 at “ National Academy of Management”
Timeline
Senior BI Analyst
EXA Infrastructure
09.2023 - Current
Business Analyst
EXA Infrastructure
08.2022 - 08.2023
Sales Operation Analyst
EXA Infrastructure
07.2021 - 07.2022
Data Integrity Specialist
GTT Communications
05.2019 - 07.2021
Customer Service Agent
Sixty K EAD
10.2013 - 05.2019
Bachelor degree -
Sofia University "Saint Kliment Ohridski"
10.2013 - 06.2017
Customer service agent at call center
Euroins – Health Insurance EAD
11.2012 - 03.2013
Translator Consultant at an exhibition
Nova Research Company
05.2011 - 05.2011
High school diploma - German language
18 СОУ „ William Gladstone “
09.2000 - 05.2012
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