Elisa Sales
Porto
Summary
Highly qualified multilingual and multicultural professional with a passion for developing people. Flexible, resilient and self-driven with strong work ethics. My international experience in countries like UK, France and Portugal, has decisively contributed to broaden my perspectives, my communication skills and intrapreneurial mindset.
Overview
15
15
years of professional experience
Work History
Team Leader
Concentrix
06.2023 - Current
- Monitor and measure team performance through SLA`s in order to meet the needs of our stakeholders.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Senior Quality Analyst
Concentrix
09.2021 - 05.2023
- Ensuring adherence to standard operational procedures through evaluation to identify areas of correction and or improvement.
- Communicated between product owners and developers to clarify features and created test cases.
Trainer
Comdata France
01.2015 - 09.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Customer Service Representative
Comdata France
06.2014 - 12.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Contributed to the companies highest customer satisfaction rate of 92%.
Executive Assistant
Welcome Break
10.2008 - 03.2014
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maximized productivity rates by proactively providing feedback on operational concerns and product issues.
Education
HAB Service Sector Receptionists - Administrative Assistance And Secretarial Science
Warwickshire College
United Kingdom06.2008
HAB Customer Services - Administrative Assistance And Secretarial Science
Warwickshire College
United Kingdom06.2007
Skills
- Documentation and Reporting
- Employee Evaluation
- Problem Solver
- People Management
- Scheduling Management
- Organizational Skills
Timeline
Team Leader
Concentrix
06.2023 - Current
Senior Quality Analyst
Concentrix
09.2021 - 05.2023
Trainer
Comdata France
01.2015 - 09.2018
Customer Service Representative
Comdata France
06.2014 - 12.2014
Executive Assistant
Welcome Break
10.2008 - 03.2014
HAB Service Sector Receptionists - Administrative Assistance And Secretarial Science
Warwickshire College
HAB Customer Services - Administrative Assistance And Secretarial Science
Warwickshire College
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