Elina Georgieva
Plovdiv
Summary
Dynamic former Cabin Services Director at Qatar Airways, recognized for delivering exceptional luxury service and managing diverse teams. Expert in conflict resolution and customer satisfaction, with a strong focus on safety standards. Proven ability to enhance crew performance and maintain the airline's impeccable image while thriving under pressure.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Former Cabin Services Director at Qatar Airways
Qatar Airways
10.2010 - 03.2025
- Delivery of outstanding cabin service at the World's Best Airline ( SkyTrax has voted QA World's Best Airline nine times).
- Managing teams ( 6 to 15 people at a time).
- Coaching team members and following up with their performance.
- Developing crew performance, ensuring outstanding service as per company policy.
- Assuring customer satisfaction, identifying and resolving customer problems/complaints.
- Monitoring adherence to safety standards.
- Maintaining the impeccable image of the airline at all times.
Education
Bachelor of Arts - Egyptology With English
New Bulgarian University
Sofia09-2010
Skills
- Effective communication in a multicultural environment
- Ability to work under pressure and commit to strict on-time performance
- Discipline Attention to detail
- Conflict resolution and focus on customer satisfaction and customer retention
- Safety and First Aid skills as per company standards
- Food and beverage presentation Excellence in overall luxury service delivery
- Team management
- Being comfortable traveling extensively for my duties and operating in different countries
- Fluent in written and spoken English
- Comfortable working with Microsoft Word, Power Point and Excel
Certification
- Elite Course - focused on Premium Service delivery
- WSET 1 - wine and wine pairing
- Corporate Flight Training - Harrods Aviation, Luton Airport , UK
Timeline
Former Cabin Services Director at Qatar Airways
Qatar Airways
10.2010 - 03.2025
Bachelor of Arts - Egyptology With English
New Bulgarian University