Elian Marchina
Sofia
Summary
Young and motivated professional with a drive for tackling goals and achieving success. Hardworking and ready to join my next team. Dedicated to identifying customer needs and delivering effective solutions to all problems. Committed to utilizing my skills to help others, while working towards the mission of a company. Adaptable and striving to meet job demands and deadlines through diligent work-ethic and dedication to quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sustainability and Regulatory Specialist
Cargotec
10.2023 - Current
- Monitoring and advising on emerging ESG regulations and sustainability reporting frameworks, including CSRD and EU Taxonomy.
- Collected declarations from suppliers to ensure compliance : closely working with REACH ROHS POPs TSCA PROP65 and PFAS regulations.
- Supported company-wide sustainability initiatives, including energy efficiency, emissions reduction, waste management, and responsible sourcing programs.
- Collected, analyzed, and managed environmental and ESG performance data to support internal tracking and external disclosures.
- Contributed to the preparation and submission of non-financial reports, including ESG scorecards, stakeholder reports, CDP, and annual sustainability reports.
- Worked cross-functionally with Legal, Compliance, Operations, and Procurement teams to align corporate practices with regulatory requirements and sustainability goals.
- Conducted materiality assessments and supported ESG risk identification and mitigation planning.
- Supported audits and third-party assurance processes for sustainability and environmental data.
- Maintained up-to-date knowledge of global sustainability trends, policies, and industry best practices.
Claims Specialist
Cargill
12.2022 - 06.2023
- Creating invoices for customers' orders to customers and requesting them to settle the dues
- Ensure that invoices are generated and sent timely to customers
- Ensuring customers receive and accepted their bills, ready for on-time payment
- Making final decisions about coverage and indemnity
- Capturing, creating, maintaining, tracking, and fulfilling customer orders and requests received via different information channels
- Handle customer orders and requests to settlement within predefined time frames according to company standards
- Coordinate processes flows of pricing, quantity, or product replacements, returns, and corrections
- Escalated any suspicions of fraudulent activity to claims manager for further action
- Gathering and storing data according to internal compliance regulations
- Handle customer complaints and resolve issues
- Follow-up communication with customers and local teams resolving issues
- Coordinated agenda and prepared high-level notes and actions for team meetings
- Handling and settling insurance claims as per internal company procedures
Logistics Specialist
Lufthansa Technik Sofia
02.2022 - 12.2023
- Accrue transportation costs, issue invoices and provide cost reports
- Act as a logistical single point of contact, organizing and monitoring inbound and outbound shipments
- Assign shipments to designated carriers / agents and ensure pick up
- Monitor shipment progress, handle exceptions during transportation and inform all affected parties in the supply chain
- Provide ad hoc transport management for urgent shipments outside of the scope of the regular supply chain network
- Reflect on and provide alternatives to recurring issues within the supply chain
- Support the implementation and stabilization of new projects / processes
- Partake in continuous improvement workshops
- Maintain regular contact with all partners, ensuring up-to-date information in the global logistics network
Reservations and Front Desk Agent
Sense Hotel
08.2021 - 02.2022
- Managed front desk operations and customer interactions
- Answered phone calls, greeted clients, and handled all front desk responsibilities
- Managed online and phone reservations via specialized Opera Software and Outlook
- Brought forth excellent customer service commitment a commitment to customer satisfaction
Education
Bachelor of Economics -
University of National And World Economy
Sofia, BulgariaHigh School - English and Literature
138 SUZIE Vasil Zlatarov, High School
06.2020
Skills
- Power BI
- Microsoft Office 365
- SQL Certificate
- SAP
- Opera Software
- JD Edwards
- EnterpriseOne
- OTRS Ticketing Software
- Organizational Skills
- Initiative and Problem-solving Abilities
- Data Analysis
- Good time management
- Willingness for self-development
- Detail Oriented
- Customer Service
- Creative Thinking
- Highly Motivated
- Adaptability
Languages
English
Advanced (C1)
Details
Sofia, Bulgarian
Certification
SQL and Databases - Skillo Academy Bulgaria
Timeline
Sustainability and Regulatory Specialist
Cargotec
10.2023 - Current
Claims Specialist
Cargill
12.2022 - 06.2023
Logistics Specialist
Lufthansa Technik Sofia
02.2022 - 12.2023
Reservations and Front Desk Agent
Sense Hotel
08.2021 - 02.2022
High School - English and Literature
138 SUZIE Vasil Zlatarov, High School
Bachelor of Economics -
University of National And World Economy
Similar Profiles
Aislinn McGrathAislinn McGrath
Senior Buyer/Planner at CargotecSenior Buyer/Planner at Cargotec
Heather ColleyHeather Colley
Senior Recruitment Specialist at Hiab USA, Division of CargotecSenior Recruitment Specialist at Hiab USA, Division of Cargotec
Lorrie McCoyLorrie McCoy
Temporary Recruitment Specialist at LHH @ CargotecTemporary Recruitment Specialist at LHH @ Cargotec