Eleonora Fanelli
Treviglio
Summary
Professional logistics expert with proven track record in managing inbound operations. Skilled in optimizing processes, improving efficiency, and ensuring timely deliveries. Strong focus on team collaboration, adaptability, and achieving measurable results. Known for reliability, effective communication, and problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
INBOUND SUPERVISOR
Notino S.R.L.
11.2022 - Current
- Launching the first Notino distribution centre in 2022 in Italy by cooperating with project managers on procedures, layout and recruiting the operators by participating at the interviews
- Managing the shift of inbound department, supervise a team from 30 to 200 people during peak season
- Working closely with supply chain, managing the arrival of goods and checking their quality
- Conducting monthly activity of inventory of goods
- Processing claims by customers and cooperate with the customer centre team
- Ensuring that health and safety environment in the warehouse is followed at all times
- Checking daily operations by monitoring constanstly KPIs
- Keep operators engaged by having 1:1 with them in order to check their welfare and listening to their needs and how to improve workload
- Monitoring KPIs
- Collaborated with cross-functional teams to resolve any discrepancies or issues that arose during the inbound process, minimizing delays in product availability.
- Increased customer satisfaction by ensuring timely and accurate delivery of products to clients.
- Played a key role in hiring decisions by conducting interviews, evaluating candidates'' qualifications, and selecting new team members who positively contributed to company culture and performance goals.
- Optimized warehouse space utilization by implementing an effective storage plan based on product types and priority levels.
- Coordinated with other departments to improve overall supply chain efficiency, resulting in reduced lead times for customers.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
OUTBOUND OPERATIONS SUPERVISOR
Amazon
05.2021 - 11.2022
- Increased customer satisfaction with timely product deliveries by maintaining open communication between the warehouse team, carriers, and customers.
- Coordinated transportation schedules to maximize delivery efficiency while minimizing costs associated with carrier services.
- Managed employee relations effectively through open communication channels, conflict resolution strategies, and fair disciplinary actions when necessary.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Led by example in maintaining a high standard of professionalism among warehouse staff, fostering a positive work environment conducive to productivity and collaboration.
SENIOR CABIN CREW - LINE TRAINER AND CHECKER
Norwegian Air International
02.2014 - 01.2021
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
- Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
- Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Led regular emergency drills for the cabin crew, ensuring preparedness for various in-flight scenarios.
- Resolved passenger conflicts and medical emergencies during flights.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
CABIN CREW
Ryanair Ltd
05.2012 - 01.2021
- Providing a safe and high-quality flight experience to the passengers
- Ensuring all the safety procedures are followed and a good customer service is carried out
- Curious, motivated and determined
- During the past working experiences I have managed teams and realised how important teamwork, good comunication and listening to people are.
Education
Bachelor - Foreign Languages And Literature
Universita' Gabriele D'Annunzio
Pescara07-2011
Skills
- Operational efficiency
- ERP systems proficiency
- Warehouse management
- Motivational skills
- Key performance indicators
- Supply chain
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
Certification
- Hazard Analysis Critical Control Point (HACCP) Certification
- First Aid/CPR/AED Certification
- Dangerous Goods Training Certificate
- Teaching English to Speakers of Other Languages (TESOL) Certificate - TESOL International Association.
Languages
Italian
Native language
English
Proficient
C2
German
Intermediate
B1
French
Elementary
A2
Timeline
INBOUND SUPERVISOR
Notino S.R.L.
11.2022 - Current
OUTBOUND OPERATIONS SUPERVISOR
Amazon
05.2021 - 11.2022
SENIOR CABIN CREW - LINE TRAINER AND CHECKER
Norwegian Air International
02.2014 - 01.2021
CABIN CREW
Ryanair Ltd
05.2012 - 01.2021
- Hazard Analysis Critical Control Point (HACCP) Certification
- First Aid/CPR/AED Certification
- Dangerous Goods Training Certificate
- Teaching English to Speakers of Other Languages (TESOL) Certificate - TESOL International Association.
Bachelor - Foreign Languages And Literature
Universita' Gabriele D'Annunzio
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