Summary
Overview
Work History
Education
Skills
Online Presence
Personal Information
Timeline
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Eduard Ivaylov Vasilev

Eduard Ivaylov Vasilev

QA Game Tester
Sofia

Summary

Detail-oriented QA Game Tester with solid background in the iGaming industry, including customer service experience at William Hill. Skilled in functional and automated testing, executing comprehensive test plans, identifying and resolving bugs, and ensuring regulatory compliance across multiple jurisdictions. Proficient in backend validation, RTP and RNG verification, and cross-platform testing on various devices and browsers. Experienced in using Jira and Xray for defect tracking and test management, with a strong commitment to quality and continuous improvement. Currently expanding automation skills through Java and Selenium to enhance test efficiency. Excellent communicator with proven ability to collaborate effectively with development and product teams to deliver high-quality gaming products.

Overview

6
6
years of professional experience
3
3
Languages

Work History

QA Game Tester

Risk Cherry
11.2024 - Current
  • Perform comprehensive functional testing, including both manual and automated tests, to ensure game stability and identify any defects or non-conformities.
  • Identify, document, and report bugs and defects using Jira and Xray, collaborating directly with client developers and product managers until resolution, ensuring continuous product improvement.
  • Review functional specifications, test procedures, and jurisdiction checklists to ensure compliance with legal and regulatory requirements, reporting any discrepancies for process improvement.
  • Conduct backend checks to support source code audits, ensuring all necessary files are available and accurate for regulatory certification processes.
  • Manage and analyze RTP simulations and validate the correct operation of Random Number Generators (RNG) to guarantee game fairness and transparency.
  • Execute tests across multiple devices, browsers (utilizing Google Chrome Dev Tools), and varying network conditions, simulating different environments to guarantee consistent performance regardless of platform or connection speed.
  • Develop and maintain automated test scripts, contributing to the daily creation and enhancement of automated testing coverage, promoting continuous innovation and efficiency in QA processes.
  • Utilize Jira and Xray daily to manage test cases, update task statuses, track defects, and document testing progress, adhering strictly to deadlines.
  • Perform self-review of work progress and accuracy during test execution to maintain high-quality standards.
  • Provide realistic estimates for task completion and contribute ideas for continuous improvement of testing processes.
  • Follow all company policies and procedures strictly while performing duties.
  • Communicate effectively in English for technical and business interactions within the team and with external stakeholders.
  • Stay updated with industry trends and best practices in software testing, applying new methodologies to improve testing quality and effectiveness.

Analyst Help Desk

HCL Technologies
05.2022 - 11.2024
  • Company Overview: Providing efficient software technical support to medical user's in Italian and English language as part of Novonordisk's project.
  • Providing efficient software technical support to medical user's in Italian and English language as part of Novonordisk's project.
  • Communicating with user's via phone, email, chat and tickets with focus of resolving issues on first contact.
  • Ensure information it's easy understandable for every user.
  • Supporting devices with different operating systems.
  • Mainly Windows and iOs.
  • Managed to use programs/tools for remote sessions such as Logmain in order to be entirely helpful to the user.
  • Communication with different departments.
  • Meetings aimed to discuss new cases and research for new results.
  • Providing efficient software technical support to medical user's in Italian and English language as part of Novonordisk's project.

Customer Service Advisor with Italian language

William Hill
02.2019 - 05.2022
  • Provided assistance to Italian users with queries about sports betting and Casino games.
  • Handled a large volume of contacts on a daily basis with attention to work quality.
  • Focus on customer's point of view.
  • Communication with different departments regarding Risk factors and restrictions.
  • Provided assistance to customers via different communication channels: email, phone and chat.
  • Examination and validation of different types of personal documents, for example: ID, bills, contacts and bank statements.
  • Raised from Level 1 Agent to Level 3 Agent during this working period.
  • Responsible for weekly reports regarding all the 'In Progress' cases.
  • Responsible for breaks assignments of team when needed.

Education

QA Automation With Java And Selenium -

Pragmatic
Sofia
04.2001 -

Software Testing -

Pragmatic
Sofia
04.2001 -

High School Diploma -

I.P.S.I.A. G.B. Miliani
04.2001 -

Skills

Agile methodology

Test reporting

User experience evaluation

Test documentation

Test plan creation

Test automation

Bug identification

Bug detection and reporting

Network testing

Software testing

Mobile game testing

Cross-platform testing

Quality assurance

Functional testing

End-to-end testing

Defect tracking

Performance testing

Integration testing

Test plans and test methodologies

Documentation skills

Teamwork

Manual testing

Problem-solving

Time management

Test planning

Bug tracking and resolution

Automation

Self motivation

Online Presence

https://www.linkedin.com/in/eduard-vasilev423413220/, https://github.com/Eduard990s

Personal Information

Driving License: B, AM, A1

Timeline

QA Game Tester

Risk Cherry
11.2024 - Current

Analyst Help Desk

HCL Technologies
05.2022 - 11.2024

Customer Service Advisor with Italian language

William Hill
02.2019 - 05.2022

QA Automation With Java And Selenium -

Pragmatic
04.2001 -

Software Testing -

Pragmatic
04.2001 -

High School Diploma -

I.P.S.I.A. G.B. Miliani
04.2001 -

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Eduard Ivaylov VasilevQA Game Tester