Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Ebenezer Annoh

Ebenezer Annoh

Varna,Bulgaria

Summary

Dedicated and organized Operations Manager and effective leader with over 6 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Operations Manager

Greepec Consult
Accra, Ghana
03.2016 - 08.2023
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Minimized discrepancies by effectively training employees on best practices, policies and procedures.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
  • Strategically scheduled and managed 10+ staff members, maintaining high-performing business operations.

Public Relations Manager

Keep Ghana Beautiful
Accra, Ghana
01.2015 - 12.2015
  • Collaborated with media to identify press and speaker opportunities.
  • Organised press conferences to answer questions and deliver announcements.
  • Coached and mentored junior team members on pitching and story development.
  • Created marketing content to promote brand awareness among targeted audiences.
  • Managed enquires and interview requests from media to deliver accurate information.
  • Wrote targeted, impactful press releases for heightened brand awareness.
  • Edited and proofread articles for corporate newsletters to provide clarity and align with brand.
  • Created flyers and business cards to support marketing and promotions.
  • Researched, created and distributed impactful press releases to targeted media, heightening brand awareness and exposure.

Assistant Marketing Manager

Datbreau Research Limited
Accra, Ghana
03.2014 - 09.2014
  • Managed 8 affiliate marketing relationships for that period.
  • Improved customer acquisition rate by 85%, leading to 75% increase in ROI on marketing activities.
  • Delivered 5 successful research project campaigns since 2014.
  • Collaborated with marketing team of 5 to outline and promote brand strategy and creative development.
  • Conducted intensive Post Campaign Analysis (PCA) to uncover unique insights for future marketing campaigns.
  • Monitored market trends to remain ahead of competitors, consistently meeting client demands.
  • Evaluated marketing campaigns using key metrics and performance indicators, enhancing future propositions.

Sales Executive

Fidelity Bank Ghana Limited
Accra, Ghana
02.2013 - 12.2013
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.

Education

Postgraduate Diploma - International Financial Management

Concord Business College, Ghana
07.2013 - 08.2014

Bachelor of Science - Agriculture

Kwame Nkrumah University of Science and Technology, Ghana
08.2008 - 12.2012

Skills

  • Relationship building
  • Communication improvements
  • Solutions development

Languages

English
Native

Accomplishments

  • Conference Speaker for Bulgarian Association for Management, Development and Entrepreneurship (BAMDE) , Bulgaria (2023)
  • Conference Speaker for Bulgarian Association for Management, Development and Entrepreneurship (BAMDE) , Bulgaria (2019)
  • Conference Speaker for Universities, Entrepreneurship and Development in Africa, Sankt Augustin Bonn Germany (2018)

Timeline

Operations Manager - Greepec Consult
03.2016 - 08.2023
Public Relations Manager - Keep Ghana Beautiful
01.2015 - 12.2015
Assistant Marketing Manager - Datbreau Research Limited
03.2014 - 09.2014
Concord Business College - Postgraduate Diploma, International Financial Management
07.2013 - 08.2014
Sales Executive - Fidelity Bank Ghana Limited
02.2013 - 12.2013
Kwame Nkrumah University of Science and Technology - Bachelor of Science, Agriculture
08.2008 - 12.2012

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Ebenezer Annoh