Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Receptionist
Dragostin Hristov

Dragostin Hristov

Bulgaria

Summary

Motivated programmer seeking new challenges in the field to build upon my current skillset as a Full-Stack Web developer. I want to become an expert in the field and in the future lead teams and successfully ship and maintain applications.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Full-Stack Web Developer

Protiviti
Sofia
06.2022 - Current
  • Optimized application interfaces by improving navigation structures and page layouts.
  • Designed efficient database schemas
  • Contributed ideas towards improving usability of the web application interfaces.
  • Optimized existing code base for better performance and scalability.
  • Conducted research on emerging trends in full stack web development.
  • Managed both back-end and front-end aspects of development process.
  • Utilized version control systems such as Git for managing source code repositories.
  • Updated software upon release of vendor patches to mitigate vulnerabilities.

Change Manager

Webhelp
Glasgow
06.2021 - 02.2022
  • Leveraged prescribed change management tools such as impact. analyses, enablement. plans and readiness assessments to support updates.
  • Identified success metrics and regularly reported on progress and gaps.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Identified business issues, creating customized solutions for individual problems.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Presented Cl proposals and strategies to client.

Customer Service Team Leader

Webhelp
Glasgow
06.2020 - 06.2021
  • Assisted with recruiting and hiring perspective candidates.
  • Set attainable daily, weekly and monthly goals and game plans.
  • Supported associates career development by discussing potential for growth within company.
  • Motivated teams by recognizing and rewarding excellence.
  • Utilized recognition and reward tools frequently to recognize achievements.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor Provided daily, weekly and monthly statistics to my team.
  • Managed absence by doing care calls, scheduling welfare meetings, SMART chats, Conduct/Capability hearings.
  • Provide weekly coaching sessions, setting goals and driving KPI improvement.
  • Evaluated quality of agents phone calls and provided feedback during coaching sessions .

Quality Assessor

Webhelp
Glasgow
11.2018 - 06.2020
  • Reviewed and improved Quality frameworks Identified and drove opportunities for improvements through analysis of Quality outputs.
  • Completed Quality monitoring through dip-checks and calibrations.
  • Identified quality trends to investigate system flaws, process inefficiencies and training needs.
  • Reported on audit results to inform stakeholders of areas in need of improvement.
  • Used Six Sigma methodology to develop and execute process improvement projects.
  • Monitored completed work and provided feedback to improve team member performance.
  • Recommended improvements to systems and procedures for increased productivity.

Social Media Advisor

Teleperformance
Glasgow
12.2017 - 10.2018
  • Issues regarding online grocery orders such as out of date products, missing items, late deliveries, etc.
  • Investigated Sainsbury's bank questions and issues.
  • Handled in-store complaints.
  • Chased up refunds regarding online orders.
  • Utilized platforms such as Conversocial with all popular Social Media platforms such as Facebook, Twitter and Instagram on regular basis.
  • Produced marketing graphics that were attractive and high-quality using Adobe Creative Suite.

Technical Support

Sutherland Global Services
Sofia
11.2014 - 08.2016
  • Specialized in supporting customer with issues regarding Google Drive, Google Calendar and Google Plus.
  • Troubleshooted email issues involving sending/receiving emails, forwarding.
  • Emails and syncing emails with Mail clients.
  • Supported customers with verifying their domain, deleting and creating new users for their Google Apps account, creating email aliases and setting up single sign on (SSO).
  • Guided customers with migrating emails from a different email provider to Gmail.
  • Provided training for Tieri agents for the Google Apps project.
  • Managed user profiles, security access and shared file structures.
  • Supported customers with online billing, access and account issues.

Education

WEB UI - Service Now - Programming

SoftServe
Sofia

Bachelor of Science - Programming

The Odin Project
Glasgow

Java Course - Programming

SoftUni
Sofia
06.2021

High School Diploma -

01.2014

Skills

  • Front-end frameworks eg (Vue 2&3, Nuxt, Angular, React)
  • Back-end frameworks eg (Laravel, ExpressJS)
  • Version control
  • Responsive Web Design

Accomplishments

  • Process improvement DMAIC course.
  • Programming Basics June 2020-6.00/6.00.
  • Java Fundamentals - September 2020-6.00/6.00.
  • Java Advanced - January 2021- 6.00/6.00.

Certification

  • AWS Cloud Practitioner

Languages

Bulgarian
First Language
English
Advanced (C1)
C1

Timeline

Full-Stack Web Developer

Protiviti
06.2022 - Current

Change Manager

Webhelp
06.2021 - 02.2022

Customer Service Team Leader

Webhelp
06.2020 - 06.2021

Quality Assessor

Webhelp
11.2018 - 06.2020

Social Media Advisor

Teleperformance
12.2017 - 10.2018

Technical Support

Sutherland Global Services
11.2014 - 08.2016

WEB UI - Service Now - Programming

SoftServe

Bachelor of Science - Programming

The Odin Project

Java Course - Programming

SoftUni

High School Diploma -

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