Flaviu Dragan
Milan
Summary
As an Integration QA Manager at JAGGAER, a leading provider of procurement solutions, I leverage my 13+ years of experience in the software industry to create and adapt software development lifecycles for different projects and clients. I use Agile methodologies, Jira, and other Jira plugins to ensure the process is respected, the tasks are delegated, and the team is engaged. I also have extensive experience as a Product Owner, and Scrum Master, which enables me to work effectively with engineering, design, and business stakeholders. I have built from scratch the testing infrastructure for several projects, using tools such as Selenium WebDriver, Jenkins, and Xray for automation, performance, and Test Case management. Additionally, I hold a certification in Bribery and Improper Incentives, which demonstrates my commitment to ethical and responsible practices in the software industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Integration Manager I Product Owner I Scrum Master
JAGGAER
07.2020 - Current
- I have created and shaped the Testing Infrastructure from scratch, being actively involved in the entire creation of our branch in Milan
- I have been involved in creating the current QA Team by interviewing and hiring all 6 QA's that are currently part of it, and since then, by helping and mentoring them
- We have succeeded in propagating our current Test Case Management Tool at corporate level and it is now adopted by all branches that are part of Jaggaer
- We are currently designing a global QA Process together with Stakeholders from the other branches that will be adopted by all our Core Apps
- Leveraging also on my Product Owner and Scrum Master skills, I have created the Software Development Lifecycle as a Process and from the practical point of view using Jira and other Jira Plugins, making sure that the process is respected
- I have facilitated the Scrum Framework, by leading Sprint Planning, Daily Scrum, PBR Meetings, Sprint Reviews, and Sprint Retrospectives, in order to promote full team engagement
- Assessed each Scrum Team member's responsibilities and delegated tasks to balance each employee's workload
- Worked to provide continuous improvement for product development lifecycle
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or Requirements and handling project changes
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges
- Provided extensive guidance on Agile Scrum Processes and Methodologies to highly effective teams with goals of improving quality and productivity
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
Agile Quality Assurance Manager
CompuGroup Medical Italia Group
10.2019 - 07.2020
- Created the Testing Infrastructure from scratch for 4 Cross Functional Scrum Teams
- Reported production malfunctions to managers and production supervisors
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards
- Evaluated interactions between associates and customers to assess personnel performance
- Inspected products and worker progress throughout production
- Recorded, analyzed and distributed statistical information
- Assured consistent quality of production by implementing and enforcing automated practice systems
- Monitored staff organization and suggested improvements to daily functionality
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production
- Applied coaching techniques and tools to support managers and team members in improving performance
- Established and tracked quality department goals and objectives.
Agile QA Manager
Kering
01.2019 - 10.2019
- I participated at the creation of the Testing Infrastructure from scratch, being the first member of the QA Team
- I have created the QA Team by directly hiring 5 QA Engineers
- Together with the QA Team we have chosen and applied the best technologies and Frameworks for handling the Manual and Automated tests Created Automation Frameworks with the help of tolls like Jenkins, Ranorex, and Xray(Jira) Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
Agile Quality Assurance Manager
KIKO MILANO
01.2017 - 01.2019
- I have been part of the Internalization of the QA Process that was happening in that period in KIKO Milano - an Ecommerce Web App (www.kikocosmetics.com)
- I have created the QA Processes from scratch, choosing the best tools that could support it Directly hired 3 QA Engineers for which I gave support in all this period
- Created an Automation framework that supported our Testing
- Supervised also the Performance Testing Activities - a very important aspect of the QA Process, being an Ecommerce Application
- Reported production malfunctions to managers and production supervisors.
QA Automation Engineer
UniCredit
05.2015 - 12.2016
- Documented testing procedures for developers and future testing use
- Incorporated delivery requirements into planning of testing schedules
- Responsible for Automating the Manual Test Suite already present with the help of Selenium WebDriver and Java as scripting language
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective
- Tracked, prioritized and organized defects with Jira, working with development team to facilitate timely corrections
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints
- Completed in-depth usability testing on Windows, Android and iOS mobile devices
- Tested functional and compatibility of new features or updates in comparison to existing ones.
QA Automation Engineer
Reply
08.2014 - 05.2015
- Automated existing Manual test Cases for the Seat pagine Gialle web app
- Documented testing procedures for developers and future testing use
- Incorporated delivery requirements into planning of testing schedules.
QA Automation Engineer
Vodafone
01.2014 - 08.2014
- Automation engineer of Cloud Computing platform for Vodafone Global Services GmbH (Dusseldorf)
- Writing classes in C # (Ranorex) and procedures for developing and automating operations provisioning EC2 (Elastic Cloud), S3 (storage) AS (Autoscaling) and CloudWatch
- Writing technical documentation
- Participation in daily meetings and call meetings with the dev team and customer
- Agile development with SCRUM
- Technologies used: C#, Ranorex.
QA Automation Engineer
PitechPlus
06.2013 - 01.2014
- Testing both Manual and Automated for - enterprise applications for the following customers: E.ON (http://www.eon.com/en.html) - Web applications for the following clients: Carrefour (http://carrefour.com) Cartier (http://www.cartier.com)
- Tools for Bug Tracking: Redmine, Jira, Mantis
- Automation: Selenium WebDriver.
Software Quality Assurance Tester
Neusoft EDC
03.2012 - 06.2013
- The first two projects in which I have been involved were strongly correlated
- The clients were Nokia and Microsoft
- I worked as a functional QA Tester for Marketplace platform(Similar to Google Play Store, but for users of the Windows Phone operating system)
- For these tests we used the Nokia Lumia devices
- The second project involved only Nokia, and the project was called Nokia Store(Ovi Store)
- In essence, the test I did was similar to the first project, but this time for Nokia devices with Symbian operating system
- The third project involved the project Nokia Store
- I developed an application in Java that covered the entire Nokia Store platform and gathered all applications, their status, and produced a report in an Excel spreadsheet
- I have developed a small application with a graphical interface where you login with your credentials, and then start the application
- I used Java with SWT framework and for the collection of information, identifying the elements on the platform I used Java, Selenium WebDriver (Java)
- Bug Tracking tools- Bugzilla, Mantis.
Customer Technical Support Engineer
Liberty Global
01.2011 - 03.2012
- Used remote diagnostic tools to identify sources of certain customer issues
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions
- Established empathy with customers through insight into business drivers and expectations to offer personalized service
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues
- Explained complex technology-related issues in understandable terms to customers
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor's degree - Information Technology
Technical University of Cluj Napoca
01.2009
High School Diploma - Information Technology
Lucian Blaga Highschool, Cluj-Napoca, Romania
01.2004
Skills
- Agile Application Development
- Agile & Waterfall Methodologies
- Selenium
- Test Strategy
- Quality Assurance
- QA Engineering
- Management
- Test Management
- Software Quality Assurance
- Test Automation
- Software Management
- Stakeholder Management
- Testing and Quality Assurance
Certification
Syntrio Bribery and Improper Incentives (Foundation), Syntrio, part of Mitratech, 10/2023, 10/2024, 1234
Timeline
Integration Manager I Product Owner I Scrum Master
JAGGAER
07.2020 - Current
Agile Quality Assurance Manager
CompuGroup Medical Italia Group
10.2019 - 07.2020
Agile QA Manager
Kering
01.2019 - 10.2019
Agile Quality Assurance Manager
KIKO MILANO
01.2017 - 01.2019
QA Automation Engineer
UniCredit
05.2015 - 12.2016
QA Automation Engineer
Reply
08.2014 - 05.2015
QA Automation Engineer
Vodafone
01.2014 - 08.2014
QA Automation Engineer
PitechPlus
06.2013 - 01.2014
Software Quality Assurance Tester
Neusoft EDC
03.2012 - 06.2013
Customer Technical Support Engineer
Liberty Global
01.2011 - 03.2012
Bachelor's degree - Information Technology
Technical University of Cluj Napoca
High School Diploma - Information Technology
Lucian Blaga Highschool, Cluj-Napoca, Romania
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