Domenika Deyanova
Senior Cabin Crew
Sofia
Overview
8
8
years of professional experience
Work History
Senior Cabin Attendant
Fly2sky
Wirldwide
03.2024 - Current
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Supported team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Cabin Attendant
Fly2Sky
Worldwide
10.2022 - 02.2024
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
Cabin Attendant
Wizz Air
Sofia
10.2019 - 09.2022
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Sales Agent
Rotate Technology
Sofia
07.2018 - 09.2019
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Generated brand awareness and positive product impressions to increase sales
- Approached browsing customers to initiate conversations to determine buying preferences
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns.
Hotel Manager
Bodurov Group
Pamporovo
07.2017 - 06.2018
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Provided services efficiently and with a high level of accuracy
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly
- Provided exceptional service and assistance to guests upon check-in
- Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Restaurant Manager
Mama Trade
Sofia
09.2016 - 06.2017
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Organized special events in the restaurant, including receptions, promotions, and corporate luncheons
- Prepared for and executed new menu implementations
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Maintained safe working and guest environment to reduce the risk of injury and accidents
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Education
High school Diploma - undefined
Vasil Levski
09.2009 - 5 2015
Bachelor of Bulgarian Philology - undefined
SU St, Kliment Ohridski
Sofia 10.2015 - 10 2019
Skills
Critical thinking and problem solving
Fast Learner
Ability to Multitask
Leadership
Ability to Work Under Pressure
Effective Time Management
Customer Service
Microsoft Office
Ability to Work in a Team
Communication Skills
Sales expertise
Relationship Management
Company policy adherence
Verbal and written communication
Timeline
Senior Cabin Attendant
Fly2sky
03.2024 - Current
Cabin Attendant
Fly2Sky
10.2022 - 02.2024
Cabin Attendant
Wizz Air
10.2019 - 09.2022
Sales Agent
Rotate Technology
07.2018 - 09.2019
Hotel Manager
Bodurov Group
07.2017 - 06.2018
Restaurant Manager
Mama Trade
09.2016 - 06.2017
Bachelor of Bulgarian Philology - undefined
SU St, Kliment Ohridski
10.2015 - 10 2019
High school Diploma - undefined
Vasil Levski
09.2009 - 5 2015