Overview
Work History
Education
Skills
Timeline
Generic
Domenika Deyanova

Domenika Deyanova

Senior Cabin Crew
Sofia

Overview

8
8
years of professional experience

Work History

Senior Cabin Attendant

Fly2sky
Wirldwide
03.2024 - Current
  • Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
  • Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
  • Supported team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.

Cabin Attendant

Fly2Sky
Worldwide
10.2022 - 02.2024
  • Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
  • Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
  • Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
  • Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
  • Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.

Cabin Attendant

Wizz Air
Sofia
10.2019 - 09.2022
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.
  • Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.

Sales Agent

Rotate Technology
Sofia
07.2018 - 09.2019
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Generated brand awareness and positive product impressions to increase sales
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns.

Hotel Manager

Bodurov Group
Pamporovo
07.2017 - 06.2018
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates
  • Hired and trained new employees, demonstrating best methods for serving clients and guests
  • Greeted and assisted guests by gathering information pertaining to reservations or requests
  • Provided services efficiently and with a high level of accuracy
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly
  • Provided exceptional service and assistance to guests upon check-in
  • Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Restaurant Manager

Mama Trade
Sofia
09.2016 - 06.2017
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Organized special events in the restaurant, including receptions, promotions, and corporate luncheons
  • Prepared for and executed new menu implementations
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Maintained safe working and guest environment to reduce the risk of injury and accidents
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Education

High school Diploma - undefined

Vasil Levski
09.2009 - 5 2015

Bachelor of Bulgarian Philology - undefined

SU St, Kliment Ohridski
Sofia
10.2015 - 10 2019

Skills

Critical thinking and problem solving

Timeline

Senior Cabin Attendant

Fly2sky
03.2024 - Current

Cabin Attendant

Fly2Sky
10.2022 - 02.2024

Cabin Attendant

Wizz Air
10.2019 - 09.2022

Sales Agent

Rotate Technology
07.2018 - 09.2019

Hotel Manager

Bodurov Group
07.2017 - 06.2018

Restaurant Manager

Mama Trade
09.2016 - 06.2017

Bachelor of Bulgarian Philology - undefined

SU St, Kliment Ohridski
10.2015 - 10 2019

High school Diploma - undefined

Vasil Levski
09.2009 - 5 2015

Similar Profiles

CREATE PROFILE
Domenika DeyanovaSenior Cabin Crew