Microsoft Office
Dobrina Koeva
Sports Trader
Plovdiv
Summary
Dynamic professional with a robust background in sports trading and customer service, recognized for delivering impactful results. Exceptional analytical skills and deep market insight drive strategic decision-making and enable effective responses to evolving challenges. Highly collaborative team player, adaptable to changing scenarios and dependable in high-pressure environments, with proficiency in risk management, data analysis, and performance optimization. Committed to achieving targets and enhancing overall outcomes while actively pursuing ongoing learning and development opportunities in quality assurance and related fields.
Overview
8
8
years of professional experience
1
1
Language
Work History
Sports Trader
DraftKings
09.2024 - Current
- Monitored live data and verified accuracy of odds updates, ensuring consistency across platforms
- Analyzed betting patterns to detect anomalies and potential system or data issues
- Identified irregular activities, reported defects or inconsistencies, and collaborated with teams to resolve them
- Collaborated with internal teams to optimize pricing strategies and enhance trading performance
- Maintained high accuracy and efficiency in a fast-paced, high-pressure environment
Customer Support Representative with English (Chat & Email)
GLOBALTECH MARKETS EOOD
02.2024 - 08.2024
- Collaborating closely with colleagues across the entire international business
- Delivering a first class service to the customers in line with departmental KPI's.
- Working with ticketing system (Zendesk) and Confluence.
- Resolved minor technical issues for customers and efficiently escalated complex problems to relevant departments, ensuring consistent follow-up and customer satisfaction.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Exceeded performance metrics by consistently providing high-quality support to clients.
Management assistant
Rimo trading LTD
01.2021 - 01.2023
- Assist in scheduling meetings, appointments, and travel arrangements.
- Assist in managing incoming and outgoing correspondence, emails, and phone calls.
- Organize and maintain office records, files, and documents.
- Draft and edit memos, reports, and other documents
- Assist in budget preparation and expense tracking.
- Collaborate with colleagues and other departments to facilitate smooth operations
Junior Accountant
"M and R" Ltd
01.2020 - 01.2021
- Uploading invoices to the appropriate accounting software program (Micro Invest Pro)
- Arranging cash books
- Balancing accounts
- Processing sales invoices, receipts and payments
- Completing VAT returns and strictly overviewing that the returs are submitted in accordance with the deadline.
- Checking company bank statements
- Repairing cash flow statements
- Dealing with financial paperwork and filing.
- Working with time pressures and meeting short deadlines on a daily basis
- Meeting with clients, thus improving significantly my communicating skills when in a business situation
Customer Experience and Technical Support Specialist
Sixty K Plc
01.2018 - 01.2019
- First point of contact for our customers greeting them and assuring them their issues will be resolved in a timely manner.
- Ability to multi task from listening to the customer, understanding their query and finding the best resolution to it.
- Responsible for answering calls, assessing customer needs, redirecting calls to the relevant department if the customer came to the wrong one
- Proven ability to resolve issues efficiently under stressful conditions displaying a high degree of tact and professionalism
- My responsibilities were not only limited to technical support, was also trained and performed sales on some of our products.
- Ability to work very well in a team of 10+ people.
Education
Degree of secondary education - Accountancy
National Trade High School
PlovdivBACC - Accountancy
University of Dundee
Dundee, ScotlandSkills
- Analytical problem-solving
- Effective time management
- Strong communication skills in both verbal and written forms
- Effective team collaboration
- Focus on ongoing personal development
- Industry market knowledge
Software
Jira
Confluence
Google Sheets
COURSES
- Apr 2024 - Jul 2024 Manual Quality Assurance Advance Academy Knowledge of QA methodologies and tools : Throughout the intense Quality Assurance theoretical and technical course i was able to obtain various skills and expand my knowledge base in :Understanding of Software Development Life Cycle (SDLC);Experience with bug tracking tools;Experiencewith different types of testing;Ability to write clear and comprehensive test cases and bug reports;Understanding of Agile or Scrum development principles. Over the last 3 weeks of the course we entered a bootcamp and put to practice what was learned - I was tasked with writing and tracking test cases and bug reports and later on presenting them to our Scrum master.
- 2022 Programming Basics with Python Softuni
- 2022 Programming Fundamentals with Python Softuni
Timeline
Sports Trader
DraftKings
09.2024 - Current
Customer Support Representative with English (Chat & Email)
GLOBALTECH MARKETS EOOD
02.2024 - 08.2024
Management assistant
Rimo trading LTD
01.2021 - 01.2023
Junior Accountant
"M and R" Ltd
01.2020 - 01.2021
Customer Experience and Technical Support Specialist
Sixty K Plc
01.2018 - 01.2019
BACC - Accountancy
University of Dundee
Degree of secondary education - Accountancy
National Trade High School