Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dobri Boyadzhiev

Dobri Boyadzhiev

Cloud Operations Manager
Sofia

Summary

Professional that has complex people management and problem-solving skills. Service-oriented, critical thinker able to coordinate well with others. Mindful yet challenging the status quo, a mature yet curious person. Very knowledgeable and has the ability to connect the dots in complex cases and projects. Very well organized, and always striving for improvement. Challenges colleagues with mindset toward improvements.

Overview

18
18
years of professional experience
10
10
years of post-secondary education

Work History

Manager (Cloud Operations Team)

SAP Labs Bulgaria
Sofia
07.2019 - Current
  • Managing delivery, tuning, optimizing, and increasing performance of workloads and IT services that run in cloud environment.
  • Distributing goals and communicating targets with 15 direct reports.
  • Performing quality evaluation of all team members’ tasks and projects.
  • Distributing feedback, mentoring, coaching team members, and recruiting talent.
  • Establishing and leading meetings between team members, and internal stakeholders (Product Development, SaaS, PaaS teams, and Customer Support).

Engineer (Cloud Operations Team)

SAP Labs Bulgaria
Sofia
02.2017 - 06.2019
  • Monitored, provisioned, and operated customer instances of company's cloud solutions.
  • Ensured fast troubleshooting, resolution, root cause analysis, and improvement measures.
  • Participated in global technical projects hosted on SAP Cloud Platform, AWS, Azure, and GCP.
  • Designed and implemented scalable procedures and processes (e.g. Problem Management and Root Cause Analysis).
  • Worked in cross-functional, agile team and collaborated closely with cross-location operations and development teams.

Manager (IT Department)

University of Library Studies and Information Technologies
Sofia
10.2012 - 01.2017
  • Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
  • Interviewed, hired, and trained staff, leading performance reviews and offering constructive feedback.
  • Oversaw development and implementation of improvements to support and network operations.
  • Updated existing customers on new self-hosted, hybrid, and cloud-based solutions.
  • Make sure all critical systems are constantly online and our customers do not experience any major service disruptions (achieved 99.9% availability).

Engineer (IT Department)

University of Library Studies and Information Technologies
Sofia
01.2004 - 09.2012
  • Provided Tier 1 IT support to non-technical internal users through desk-side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Monitored systems in operation and quickly troubleshot errors.
  • Submitted service tickets for equipment maintenance requests.
  • Offered troubleshooting of connectivity issues across networks.

Lecturer & Researcher (Higher Education)

University of Library Studies and Information Technologies
Sofia
09.2009 - 01.2017
  • Actively trained and supervised 2000+ students in BSc and MSc Computer science programs.
  • Developed and integrated new IT certification training programs.
  • Conducted research, gathered information from multiple sources, and presented results.
  • Participated in national and international research projects, conferences, and training.
  • Prepared variety of different written communications, reports, presentations, and scientific papers.

Engineer (Web Hosting Team)

Hosting Ltd.
Sofia
08.2006 - 11.2008
  • Served as primary point of contact for support relating to owned solutions and products.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Worked directly with 100+ clients in rollout and post-rollout stages to train and support new applications and systems.
  • Explained technical information in clear terms to promote better understanding for technical users.
  • Updated and maintained current customer support database.

Education

Ph.D. - Computer Science

University of Library Studies And Information Tech
Sofia, Bulgaria
02.2009 - 10.2012

Master of Science - Computer Science

University of Library Studies And Information Tech
Sofia, Bulgaria
10.2007 - 09.2009

Bachelor of Science - Computer Science

University of Library Studies And Information Tech
Sofia, Bulgaria
10.2003 - 09.2007

Skills

Leadership, people and project management

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Accomplishments

    For more information about my experience and skills, training courses, licenses and certifications, volunteering activities and hobbies, publications and recommendations, please visit my LinkedIn profile and contact me.

Timeline

Manager (Cloud Operations Team)

SAP Labs Bulgaria
07.2019 - Current

Engineer (Cloud Operations Team)

SAP Labs Bulgaria
02.2017 - 06.2019

Manager (IT Department)

University of Library Studies and Information Technologies
10.2012 - 01.2017

Lecturer & Researcher (Higher Education)

University of Library Studies and Information Technologies
09.2009 - 01.2017

Ph.D. - Computer Science

University of Library Studies And Information Tech
02.2009 - 10.2012

Master of Science - Computer Science

University of Library Studies And Information Tech
10.2007 - 09.2009

Engineer (Web Hosting Team)

Hosting Ltd.
08.2006 - 11.2008

Engineer (IT Department)

University of Library Studies and Information Technologies
01.2004 - 09.2012

Bachelor of Science - Computer Science

University of Library Studies And Information Tech
10.2003 - 09.2007

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Dobri BoyadzhievCloud Operations Manager