Dimitrios Gerogiannis

• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
• Managed high levels of call flow and responded to technical support needs.
• Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
• Reduced call handling time, implementing efficient diagnostic protocols.
• Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
• Diagnosed and troubleshot hardware, software and network issues.

Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.

Delivering training on the menu to new employees in the kitchen.

Creating product orders.

Recording in online tool all products received organized according to FIFO policy(First in-First out)

Composing menu.

Testing the menu with selected customers.

Collecting and assessing customer's feedback to achieve great performance.

Providing feedback and reporting to supervisors.

Ensuring safety in the kitchen regarding the technical equipment.

Ensuring all hygienic measurements are met.

Attending and leading meetings with supervisors and kitchen employees.

Delivering training on the menu to new employees in the kitchen.

Creating product orders.

Recording in online tool all products received organized according FIFO(First in-First out).

Composing the menu.

Testing the menu with selected customers.

Collecting and assessing customer's feedback to achieve great performance.

Ensuring safety in the kitchen regarding the technical equipment.

Ensuring all hygienic measurements are met.

Leading to employees and meetings.

Established strong customer relationships through excellent communication and attentive service.

Co-delivering training on the menu to new employees in the kitchen.

Creating product orders.

Recording in online tool all products received organized according to FIFO policy (First in-First Out).

Composing the menu with the head chef.

Testing the menu with selected customers.

Collecting and assessing customer's feedback to achieve great performance.

Providing feedback and reporting to supervisors.

Ensuring safety in the kitchen regarding the technical equipment.

Ensuring all hygiene measurements are met.

Preparing the kitchen for working hours.

Preparing and cooking meals a la carte.

Ordering products to stock pantry.

Providing feedback and reporting to supervisors.