Overview
Work History
Education
Skills
Personal Information
Hobbies
Languages
Timeline
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Dimitri Tsiskarishvili

Dimitri Tsiskarishvili

Tbilisi

Overview

9
9
years of professional experience

Work History

Manual QA Engineer

LTD Singular Group
12.2022 - Current
  • Created and executed over 300 detailed test cases for a high-traffic Backoffice, ensuring 100% uptime (launched in April 2024)
  • Mitigated risks by proactively identifying potential issues during early stages of development and recommending appropriate solutions
  • Contributed to successful project deliveries, adhering strictly to deadlines while maintaining high-quality standards in testing
  • Optimized regression testing efforts, enabling faster identification of potential risks during upgrades or new releases
  • Improved business processes through careful analysis of user requirements and translating them into functional test cases
  • Adhered to company policies regarding data privacy, security protocols while testing systems and applications
  • Enhanced team efficiency through clear communication and collaboration with developers to resolve issues.
  • Minimized release delays by prioritizing critical bugs and working closely with developers to address them swiftly
  • Maximized product effectiveness by collaborating with cross-functional teams on design specifications and usability improvements
  • Contributed to root cause analysis to determine core reason for failures and errors
  • Kept scripts and test cases updated with current requirements
  • Facilitated training sessions for junior testers, improving the team's efficiency and test coverage

App Support Engineer

LTD Singular Group
07.2021 - 12.2022
  • Being the first point of contact for escalation and managing escalated Service Desk tickets
  • Handling support cases from the point of understanding, describing, escalating further and manage statuses of support cases in time
  • Clear and timely communication with customers about expected resolution time frames and problem description
  • Ensure OLA & SLA targets are not breached
  • Acting as primary Incident Commander in the incident management process, following in detail the process defined accompanying activities during the incident and post incident activities, including organizing response teams activities, stakeholder communication and root cause analysis
  • Analyzing and troubleshooting the issue and gathering more details - diving into the issue, obtaining relevant information from the client, determining whether it is a valid service request and providing full picture description of the problem / request
  • Root cause analysis of application errors and escalation where applicable to the responsible persons
  • Leading the process of organizing Post Incident Review and finalizing reports in designated time frame
  • Analyzing multiple issues and identifying correlation of underlying problems (Root cause)
  • Escalating identified problems and participating in problem resolution according to the problem management process
  • Monitoring all alerts related to application and system procedures
  • Fulfilling generic requests - This can be: Checking communication application logs to obtain requested data; Validating / Checking service behavior from API calls or UI; Performing requested administrative operations in the application which are not available to the client (Add a new game, Block one of the providers, create application users, etc.)
  • Creating and maintaining a comprehensive library of technical documentation used inside the team
  • Editing and reviewing materials prepared by other application support engineers
  • Engage in activities and help product teams in training to customer representatives

Incident Process Management Officer

Adjarabet
10.2017 - 05.2020
  • Evaluating and analyzing issues;
  • Assisting in prioritizing issues;
  • Maintaining and/or preparing records and reports;
  • Working with development teams and vendors to release critical fixes;
  • Monitoring ticket queues;
  • Handling single case and global cases in the existing SLA agreements;
  • Assisting in the process of bug detection, escalation, fix implantation and testing

Intern

Embassy of Georgia to the Republic of Estonia
09.2015 - 11.2015
  • Preparing daily/weekly/monthly reports on specific topics;
  • Making calls and creating contacts for the Embassy;
  • Assisting in meetings and conferences and preparing briefs on their content;
  • Translating documents;
  • Writing summaries of news reports; supporting the organization in various activities (expositions, shows, conferences, electoral processes);
  • Supporting diplomatic officials in various official activities

Education

Bachelor of Science - International Relations

Tallinn University of Technology
Tallinn, Estonia
05.2015

Bachelor of Science - International Relations

Ivane Javakhishvili Tbilisi State University
Tbilisi, Georgia
05.2011

Skills

  • MySQL / DataGrip
  • Postman / Insomnia
  • Graylog
  • Inspect Element
  • TestPad / XRay
  • Grafana
  • End-to-End/ Smoke / Functional / Regression/ Exploratory / Integration Testing
  • Requirements Analysis
  • Test Plan Development
  • Multitasking and Organization
  • Critical Thinking
  • Root cause identification

Personal Information

  • Date of Birth: 09/07/93
  • Nationality: Georgian

Hobbies

- Every activity connected to Football

- Begineer in Padel

Languages

Georgian
Native language
English
Advanced
C1
Russian
Advanced
C1
Estonian
Beginner
A1

Timeline

Manual QA Engineer

LTD Singular Group
12.2022 - Current

App Support Engineer

LTD Singular Group
07.2021 - 12.2022

Incident Process Management Officer

Adjarabet
10.2017 - 05.2020

Intern

Embassy of Georgia to the Republic of Estonia
09.2015 - 11.2015

Bachelor of Science - International Relations

Tallinn University of Technology

Bachelor of Science - International Relations

Ivane Javakhishvili Tbilisi State University

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Dimitri Tsiskarishvili