Dimitra Paroglou
Plovdiv
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Youth Worker
Smokinya Foundation
01.2025 - 04.2025
- Developed and delivered educational meet-ups to support youth in understanding and navigating real-world experiences.
- Organized volunteer opportunities for youth, enhancing their sense of responsibility and community involvement.
- Coordinated/ organized cultural and social events with young volunteers, helping them to be active and implement their creativity
GOOGLE SPECIALIST
Teleperformance
Athens
01.2022 - 07.2023
- Company Overview: (Google)
- Technical and informational support of a variety of Google products;
- Handling incoming calls, emails & chats from the Bulgarian market;
- Managing the logistical process when the customers order a Google product such as - Pixel Products Google Photobooks;
- Handling the communication with the different levels of support in the department;
- Handling & informing about payment issues;
- Managing the process of payment reimbursements;
- (Google)
ADMINISTRATOR
17 Sirakovi EAD Hotel
10.2020 - 04.2021
- Answering visitors' enquiries about the hotel's products and services;
- Directing visitors to their destinations;
- Sorting and handling out mail/phone enquiries;
- Setting appointments;
- Records keeping;
- Data entry;
- Handling payments/preparing invoices;
- Performing bookkeeping or cashiering duties;
CUSTOMER SUPPORT REPRESENTATIVE(TECHNICAL PHONE ISSUES)
SYKES Central Europe Kft.
Budapest
08.2019 - 08.2020
- Handling customer's inquiries or technical issues for Motorola users
- Technical issues with their mobile devices;
- Handling their inquiries via calls, chats and emails;
- Languages used: Greek, Bulgarian and English;
- Region served: EMEA (Europe, The Middle East and Africa)
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
ESTATE AGENT
Consulting agency "Revolution Estate"
04.2019 - 01.2020
- Advertise available properties using a variety of media and promoting materials
- Determine the needs, living standards and economic viability of prospect customers
- Confirm rental application data and personal references
- Stay knowledgeable of the property market status
TRANSLATOR OF A YOUTH GROUP (GREEK TO BULGARIAN-BULGARIAN TO GREEK)
"Obedinenie" community centre
01.2013 - 03.2013
- Verbal translation at basic conversations among the youth groups from Greek to Bulgarian and vice versa
- Handling the get to know process;
- Verbally translating presentations & projects to the youth;
- Helping with the process of hotel stays, payments, & transport;
Education
Bachelor in Modern Greek Philology -
Sofia University St. Kliment Ohridski
Sofia, Bulgaria 09.2015 - 01.2019
CERTIFICATE LEVEL C1 - GREEK LANGUAGE
Summer Program "ØYEΣÑA"
HRISTO BOTEV HIGHSCHOOL WITH FOREIGN LANGUAGES - undefined
Kardzhali, BulgariaERASMUS+, EXCHANGE FOR STUDIES - Philology
National And Kapodistrian University of Athens
Athens, Greece 10.2018 - 01.2019
Skills
- Excellent Communication Skills
- Discipline & work ethic
- Professional attitude
- Collaboration Skills
- Decisiveness
- Sociability
Extra-Curricular Activities
ForTheNature, Volunteer, 01/01/24, Present, Sofia, Bulgaria NSORB (Natsionalno sdrujenie na obshtinite v Bulgaria), Participant in a National Youth Project, 07/01/24, 08/31/24, Plovdiv, Bulgaria Greenpeace, Member & Volunteer, 05/01/20, Present, Vienna, Austria ESN (Erasmus Student Network), Volunteer, 03/01/19, 07/31/19, Sofia, Bulgaria Social kitchen 'The other person', Volunteer, 11/01/21, 01/31/23, Athens, Greece
Personal Information
- Date of Birth: 05/27/96
- Nationality: Bulgarian Greek
- Driving License: B
Certification
Youthpass - training course that empowers youth workers with practical leadership skills. Through non-formal, experiential learning - including creative challenges and outdoor tasks - participants enhance self-awareness, teamwork, and inclusion etc
Timeline
Youthpass - training course that empowers youth workers with practical leadership skills. Through non-formal, experiential learning - including creative challenges and outdoor tasks - participants enhance self-awareness, teamwork, and inclusion etc
03-2025
Youth Worker
Smokinya Foundation
01.2025 - 04.2025
GOOGLE SPECIALIST
Teleperformance
01.2022 - 07.2023
ADMINISTRATOR
17 Sirakovi EAD Hotel
10.2020 - 04.2021
CUSTOMER SUPPORT REPRESENTATIVE(TECHNICAL PHONE ISSUES)
SYKES Central Europe Kft.
08.2019 - 08.2020
ESTATE AGENT
Consulting agency "Revolution Estate"
04.2019 - 01.2020
ERASMUS+, EXCHANGE FOR STUDIES - Philology
National And Kapodistrian University of Athens
10.2018 - 01.2019
Bachelor in Modern Greek Philology -
Sofia University St. Kliment Ohridski
09.2015 - 01.2019
TRANSLATOR OF A YOUTH GROUP (GREEK TO BULGARIAN-BULGARIAN TO GREEK)
"Obedinenie" community centre
01.2013 - 03.2013
CERTIFICATE LEVEL C1 - GREEK LANGUAGE
Summer Program "ØYEΣÑA"
HRISTO BOTEV HIGHSCHOOL WITH FOREIGN LANGUAGES - undefined
Similar Profiles
Sonya SmithSonya Smith
Office Assistant/Receptionist Assistant at AARP Foundation SCSEP FoundationOffice Assistant/Receptionist Assistant at AARP Foundation SCSEP Foundation
Vaibhav MogarekarVaibhav Mogarekar
Deputy Director - CSR and Sustainability at YouthBuild Foundation (Formerly Mitcon Foundation)Deputy Director - CSR and Sustainability at YouthBuild Foundation (Formerly Mitcon Foundation)
Melissa MorrisMelissa Morris
Manager II at Palo Alto Medical Foundation/ Bay Medical FoundationManager II at Palo Alto Medical Foundation/ Bay Medical Foundation