Dimitar Yanakiev
Sofia
Summary
Highly-motivated employee with desire to take on new challenges and always improve. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Success Management Analyst (Scale Usage Architect)
Accenture
Sofia
11.2023 - Current
- account managing / customer success assistance of corporate clients regarding usage in their MS365 Tenancy
- leveraging various resources in the MS ecosystem: FastTrack, SMEs, UAT to further the client's goals
- assisting AEs and CSAMs to facilitate adoption of SPO,EXO,OneDrive, Intune, Teams, TeamsPremium through presentations, business case creation, client technical sessions
- reporting on the business progress for the various regions
- answering questions of technical and not so nature
Microsoft Backup ID (Identity) SME
Concentrix
07.2018 - 09.2019
- assist colleagues with Identity troubleshooting
- assisting SMEs with complex cases and joining SEE meetings
- assisting clients with more complex, hybrid related issues of their tenancy
- AD Connect, AAD, ADFS, Exchange hybrid migrations assistance
- creating trainings in Microsoft Identity for colleagues
- responding to corporate client emails, calls
- setting meetings and remote troubleshooting sessions
Microsoft Technical Advisor Surface.
Concentrix
04.2023 - 11.2023
- assisting customers with troubleshooting on their Surface devices
- educating customers about Surface products and how to best use them
- escalating cases and creating and responding within timeframes
- assessing the quality of templates, translating templates, following processes and procedures, being involved in SME calls and SEE calls to further improve the latter.
- involving other areas for further support with corporate clients.
Microsoft Technical Associate III
Concentrix
07.2018 - 09.2019
- assisting corporate and private clients with EXO, SPO, OneDrive, Teams / Skype for Business and any other Microsoft related tenancy / office apps.
- informing clients about licensing, tenancy plans and how to build their infrastructure to achieve their goals
Telus International Teleagent for Fitbit Account. (customer Support With Italian Language)
Telus
01.2017 - 05.2017
- assisting clients with Fitbit with Italian and English
- handling escalations
- assistance via email, phone
- educating clients and helping them troubleshoot software / firmware issues
- replacements and assisting clients with tracking parcels and making shipment requests
- order creation
Dental Assistant in dental clinic IDent- doctorAnatolii Karamanov
07.2016 - 10.2016
DXC Implementation Engineer III (TDIS).
DXC
09.2019 - 02.2020
- assisting corporate clients with GPO setup, image file editing, custom task creation, custom scripting for specific needs
- setting up virtual machines
- MS 365 tenancy help
Plus500 Customer Support With Italian and English.
Plus500
07.2017 - 12.2017
- CFD trading assistance for clients on chat, phone and emails
- verifying customer information
- assistance with the Plus 500 trading platform
- CFD forecasting
Two week theoretical education on General Pathology in the Medical University of Verona, Italy.
01.2014
Dental mechanics laboratory “Dental Today” Verona, Italy in academic year 2014/2015
Two week Internship with Dr. Ani Edreva (dentist); Observation only, no practical work
Tutoring activity with younger students at “Enrico Fermi” Professional Institute, Verona, Italy
Education
Dental Technician -
Istituto Professionale per L’Industria e L’artigianato “Enrico Fermi”, Formazione accademica di secondo grado, Verona, Italia, а.а
01.2015
Skills
- Excellent communication skills
- Mediator skills
- Verbal creativity
- Organized speaker
- MS Office - PowerPoint, Word, Excel, Azure Active Directory, Local Active Directory, Windows Server
- Basics of Java Programming Language
- Singing
- Writing music and poetry
- Songwriting
- Live performer
- Able to play piano, sax, flute
- Audit Support
- Quality assurance processes
Additionalinformation
- Italian history and Literature presentations with PowerPoint in school
- Microsoft Identity Trainings for new Hires, Azure AD trainings and upskills, case reviews for Identity, case reviews for Surface project
- Human Rights project in Verona Italy, 4 Singing Certificates by ORFF-SCHULWERK S.I.M.E.O.S.
- Biomedical Engineering (6 months) academical year 2015/2016
- Softuni Programming language C# Basics (2018), Programming language Java Script and Java basics at University of Padua (biomedical engineering course), Software QA basics (Softuni 2023), Esports Gaming (12 year gaming career to mediocre success in tournaments, LAN and Online)
- Sports: Tennis (8 years), Volleyball (4 years), Athletics (1 year), Swimming (6 months)
- Studying Psychological, Scientific books and everything that includes scientific and logical information
Digitalcompetence
- MS Office – PowerPoint (school projects), Word, Excel, Azure Active Directory, Local Active Directory, Windows Server.
- Basics of Java Programming Language (acquired throughout the first semester of Biomedical Engineering – University of Padova IT)
Organizationalmanagerialskills
Co-organizer of a musical and theatrical concert in Verona, Italy 2013 about Human Rights (With my teachers both in school and music)
Personal Information
- Date of Birth: 01/03/1996
- Gender: M
- Nationality: Bulgarian
- Driving License: B
Timeline
Customer Success Management Analyst (Scale Usage Architect)
Accenture
11.2023 - Current
Microsoft Technical Advisor Surface.
Concentrix
04.2023 - 11.2023
DXC Implementation Engineer III (TDIS).
DXC
09.2019 - 02.2020
Microsoft Backup ID (Identity) SME
Concentrix
07.2018 - 09.2019
Microsoft Technical Associate III
Concentrix
07.2018 - 09.2019
Plus500 Customer Support With Italian and English.
Plus500
07.2017 - 12.2017
Telus International Teleagent for Fitbit Account. (customer Support With Italian Language)
Telus
01.2017 - 05.2017
Dental Assistant in dental clinic IDent- doctorAnatolii Karamanov
07.2016 - 10.2016
Two week theoretical education on General Pathology in the Medical University of Verona, Italy.
01.2014
Dental mechanics laboratory “Dental Today” Verona, Italy in academic year 2014/2015
Two week Internship with Dr. Ani Edreva (dentist); Observation only, no practical work
Tutoring activity with younger students at “Enrico Fermi” Professional Institute, Verona, Italy
Dental Technician -
Istituto Professionale per L’Industria e L’artigianato “Enrico Fermi”, Formazione accademica di secondo grado, Verona, Italia, а.а
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