Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dimitar Velinov

QA Engineer (Entry-Level)
Sofia

Summary

I am a recent graduate of a comprehensive Manual Quality Assurance course at Soft Academy, equipped with solid foundational knowledge of software testing principles, including test planning, test case design, defect identification, and reporting. I am familiar with various testing types such as functional, regression, and usability testing. With strong analytical and problem-solving skills, I am eager to contribute to a QA team and help ensure the delivery of high-quality software products. Highly motivated to learn and grow within the QA field and committed to maintaining attention to detail and accuracy in all tasks.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Entain
10.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Representative

60k
10.2017 - 03.2018
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Consistently maintained a quality satisfaction rating of 95% or higher each month, while meeting and exceeding company expectations.

Car Rental Agent

Sixt Rent A Car
03.2015 - 09.2015
  • Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Adhered strictly federal state regulations concerning driver's licenses insurance eligibility requirements fostering trust confidence among potential renters.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.

Travel Agency Intern

Esky
06.2013 - 02.2014
  • Improved internal communication by organizing weekly team meetings and maintaining a centralized calendar for project updates.
  • Supported new business development efforts through prospecting, cold calling, and attending industry events.
  • Collaborated with the creative team to develop visually appealing and effective marketing materials for both print and digital campaigns.
  • Maintained a positive work environment by fostering open communication channels among team members across various departments.
  • Enhanced client satisfaction by efficiently managing tasks and meeting project deadlines.
  • Analyzed problems, came up with ideas and made decisions.

Education

Manual Quality Assurance Certificate -

Soft Academy
Sofia
04.2001 -

High School Diploma -

PG of Tourism "Aleko Konstantinov"
Sofia, Bulgaria
04.2001 -

Skills

Problem-solving

Active listening

Product knowledge

Critical thinking

Problem resolution

Decision-making

Software testing

Teamwork and collaboration

Multitasking

Timeline

Customer Service Representative

Entain
10.2023 - Current

Customer Service Representative

60k
10.2017 - 03.2018

Car Rental Agent

Sixt Rent A Car
03.2015 - 09.2015

Travel Agency Intern

Esky
06.2013 - 02.2014

Manual Quality Assurance Certificate -

Soft Academy
04.2001 -

High School Diploma -

PG of Tourism "Aleko Konstantinov"
04.2001 -

Similar Profiles

CREATE PROFILE
Dimitar VelinovQA Engineer (Entry-Level)