Dimitar Tsanev
Sofia
Summary
With over a 5 years of experience in technical roles, I have developed strong skills in troubleshooting network and OS issues across various platforms including Windows, Linux and AIX.
My background includes a solid understanding of network protocols and programming languages, gained through hands-on problem-solving and collaboration with engineering teams.
I am adept at conveying technical information clearly and effectively, and have experience with public cloud environments as well as business storage solutions and networking.
My work is characterized by detailed technical writing and a commitment to high-quality deliverables.
Fluent in English and known for my sense of humor, collaborative approach to challenges.
Overview
6
6
years of professional experience
Work History
Remote Code Load SME
IBM
04.2020 - Current
- Facilitated swift issue resolution for engineering team, ensuring seamless task progression and adherence to project timelines. Introduction of the role, resulted in over 50% reduction in resolution time and significantly improving efficiency.
- Developed and refined comprehensive documentation for new processes through cross-functional collaboration, ensuring clarity and accessibility. Revised documentation, leading to a significant 20% reduction in errors and improving overall accuracy.
- Collaborated with clients and management to develop tailored technical plans that effectively addressed and accommodated client needs.
- Collaborated with senior engineers to troubleshoot, resolve, and document complex issues, recreating scenarios and engaging with clients to gain deeper insights
Remote Code Load Engineer
IBM
10.2018 - 04.2020
- Coordinated with clients to schedule and execute updates on enterprise storage systems, ensuring minimal disruption and optimal performance.
- Worked closely with cross-functional teams to address and resolve complex issues, effectively minimizing delays and ensuring timely project delivery.
- Adapted to a rapidly evolving work environment by proactively addressing and overcoming new challenges as they arose.
Education
Bachelor of Science - Computer Science
UniBit
Sofia, Bulgaria05.2027
High School Diploma -
PGEE "Konstantin Fotinov"
Burgas, Bulgaria05.2014
Skills
- Training and mentoring
- Design Thinking
- Time management abilities
- Research and Development
- Strong analytical skills
- Creative solutions
- Idea Development and Brainstorming
- Process Improvement
- Exceptional analytical thinking with keen attention to detail
Timeline
Remote Code Load SME
IBM
04.2020 - Current
Remote Code Load Engineer
IBM
10.2018 - 04.2020
Bachelor of Science - Computer Science
UniBit
High School Diploma -
PGEE "Konstantin Fotinov"
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