Dimitar Nikolov
Agile Project & Operations Leader
Sofia
Summary
Experienced Agile Project & Operations Leader with over 18 years in financial services and digital transformation. Previously (until September 2024) serving as Project Management Officer at UBB Pension Insurance (KBC Group), managing a portfolio of strategic projects. Skilled in applying Scrum, Lean, and Agile methodologies to optimize business processes, deliver customer-centric products, and improve operational efficiency. Proven ability to lead cross-functional teams, facilitate Agile ceremonies, and collaborate with diverse stakeholders in hybrid environments.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Head of Operations
UBB Pension Insurance Company
09.2024 - Current
Project Management Officer
UBB Pension Insurance
09.2022 - 09.2024
- Company Overview: KBC Group
- Managing the full company project portfolio using Agile principles
- Coordinating stakeholders, monitoring project KPIs, and facilitating cross-department alignment
- Supporting teams in planning, execution, and performance evaluation
- Applying Lean and Scrum practices to improve delivery and communication
- KBC Group
Projects & Business Processes Manager
DZI Insurance
10.2018 - 09.2022
- Company Overview: KBC Group
- Led 2 strategic transformation projects for the Life Insurance division
- Optimized and digitized customer journey and internal product processes
- Collaborated with Product Owners and IT teams to deliver value-focused solutions
- Applied Lean Six Sigma principles to streamline operations and reduce time-to-market
- KBC Group
Head of Daily Banking
CIBANK
12.2014 - 06.2016
- Company Overview: KBC Group
- Managed a team responsible for widely-used digital banking products
- Delivered 10% growth in client portfolio in one year
- Developed a full end-to-end customer journey strategy
- KBC Group
Youth Market Manager / Credit Products Manager / Office Head
Societe Generale Expressbank / CIBANK
01.2010 - 01.2014
- Managed national youth segment marketing strategy
- Led credit product growth (sales +15%, client base +10%)
- Coordinated branch operations and customer experience improvement
Education
MSc - Finance
University of National and World Economy
BSc - Sociology
University of National and World Economy
Skills
- Scrum
- Agile Facilitation
- Jira
- Confluence
- Miro
- Excel
- PowerPoint
- Cross-Team Collaboration
- Stakeholder Communication
- Lean Process Optimization
- KPI Management
- Servant Leadership
- Change Enablement
Certification
Lean Six Sigma
Accomplishments
- Led cross-functional teams through Agile digital transformation initiatives
- Delivered a successful B2B platform in health insurance with customer-centric workflows
- Managed software rollout and business process redesign for multiple financial products
- Established measurable KPI tracking and performance review frameworks
Timeline
Head of Operations
UBB Pension Insurance Company
09.2024 - Current
Project Management Officer
UBB Pension Insurance
09.2022 - 09.2024
Projects & Business Processes Manager
DZI Insurance
10.2018 - 09.2022
Head of Daily Banking
CIBANK
12.2014 - 06.2016
Youth Market Manager / Credit Products Manager / Office Head
Societe Generale Expressbank / CIBANK
01.2010 - 01.2014
BSc - Sociology
University of National and World Economy
MSc - Finance
University of National and World Economy
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