Travel
Dimitar Kyosev
Technical Support
Stara Zagora ,24
Summary
Flexible Technical Support Engineer with 4 years of experience helping clients maintain smooth operations. Expertise in compute systems and Client-Server environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Technical Support Engineer
HPE
11.2021 - Current
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Earned recognition from management for consistently delivering exceptional service quality
Technical Support
Concentrix
10.2020 - 10.2021
- Provided technical support for troubleshooting analytics and reporting issues
- Provided technical support to clients, addressing their concerns promptly and effectively
Technical Support Engineer
Modis
11.2017 - 02.2019
- Managed multiple concurrent support cases with precision and focus, resulting in high rate of case closure within target timelines
Education
No Degree - Computer Systems And Technologies
Technical University of Sofia
Sofia 09.2018 -
High School Diploma -
Foreign Language High School Romain Rolland
Stara Zagora 09.2012 - 05.2016
Skills
Critical Thinking
Issue Research
Problem-Solving
System Troubleshooting
Technical Troubleshooting
System diagnostics
Remote Support
Interests
Sport
Timeline
Technical Support Engineer
HPE
11.2021 - Current
Technical Support
Concentrix
10.2020 - 10.2021
No Degree - Computer Systems And Technologies
Technical University of Sofia
09.2018 -
Technical Support Engineer
Modis
11.2017 - 02.2019
High School Diploma -
Foreign Language High School Romain Rolland
09.2012 - 05.2016
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