Video games
Dimitar Enev
Senior Waiter
Sofia
Summary
I seek to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and critical thinking skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Waiter
MHQ Novotel
02.2024 - Current
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Supported needs of 3 - person wait staff who attended to specific needs of countless customers daily for 4 star restaurant with social relevancy and intentionality
Waiter
Club 35
06.2022 - 10.2023
- Took food and drink orders in a fast-paced restaurant.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Cook
Club 35
- Managed time effectively when preparing and cooking food orders to minimize customer wait time and increase kitchen efficiencies.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Lab assistant
Sofia University 'St Climent Ohridski'
4 2022 - 6 2022
- Participated and lead experiments that yielded positive results
- Monitored the lab in absence of the supervisor.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared specimens for testing and analysis.
Receptionist
Hostel Mussala
07.2019 - 07.2020
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Science - Biology And English
Sofia University
Sofia 09.2020 - 10.2023
Skills
Customer service and support
Communication skills
Presentation skills
Critical thinking
Problem solving abilities
Positive attitude
Teamwork
Computer Skills
Interests
Psychology
Nature studies
Timeline
Senior Waiter
MHQ Novotel
02.2024 - Current
Waiter
Club 35
06.2022 - 10.2023
Bachelor of Science - Biology And English
Sofia University
09.2020 - 10.2023
Receptionist
Hostel Mussala
07.2019 - 07.2020
Cook
Club 35
Lab assistant
Sofia University 'St Climent Ohridski'
4 2022 - 6 2022
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