Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Dimana Encheva

Summary

I am participating in the course "Digital Marketing" and I am motivated to learn more and apply my skills in a professional setting. I have ambitions to further develop my skills in the marketing and communications industry. I can start work immediately.

Overview

6
6
years of professional experience

Work History

Flight Attendant

European Air Charter
05.2023 - 11.2023
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Intern

Association SOPC
10.2021 - 10.2022
  • Gained hands-on experience in preparations for seminars and round tables.
  • Participated in workshops and presentations involving young people with mental health problems.
  • Supported with creating project marketing materials to promote services.

Sales Representative

Phoenix Plovdiv
07.2017 - 09.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Paid attentions to the small details in order to provide high quality customer experience.

Education

Professional Development - Digital Marketing

SoftUni
01.2025

Bachelor of Arts -

University of Surrey
01.2023

Exchange Program -

Seoul National University
01.2020

High School Diploma -

Second English Language School "Thomas Jefferson"
01.2017

Skills

  • Office 365
  • Communication skills
  • Attention to detail
  • Team work and collaboration
  • Planning and prioritizing tasks
  • Problem- solving abilities

Activities


  • Throughout my secondary education I was a member of BRC. I participated in various trainings and campaigns for blood donations, safe driving and others.
  • At university I developed my interest in a sustainable and eco-friendly lifestyle with the extracurricular module "Sustainability".



Timeline

Flight Attendant

European Air Charter
05.2023 - 11.2023

Intern

Association SOPC
10.2021 - 10.2022

Sales Representative

Phoenix Plovdiv
07.2017 - 09.2017

Professional Development - Digital Marketing

SoftUni

Bachelor of Arts -

University of Surrey

Exchange Program -

Seoul National University

High School Diploma -

Second English Language School "Thomas Jefferson"

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Dimana Encheva