Dima Hristova

Accomplished professional with expertise in leadership development, profit and loss analysis, and strategic planning. Proficient in forecasting, budgeting, and compliance oversight to drive continuous improvement. Experienced in customer relationship management, contract negotiation, and operational strategy to enhance service excellence. Committed to data-driven decision-making and quality assurance processes, with a focus on optimizing organizational success through project management and financial forecasting.

Offering strong leadership and problem-solving skills with background in team management and project coordination. Knowledgeable about streamlining processes, improving operational efficiency, and fostering positive team environments. Ready to use and develop skills in strategic planning, communication, and resource management.

Detailed orientated and experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisational skills to delivers projects in timely manner.

• Seventeen years of operational experience within the outsourcing and offshoring industry.
• Managed multiple client accounts and diverse operational structures, overseeing teams in front-office, language-specific (German) configurations, and back-office (non-language-specific) setups, including 5x8 European and 24x5 global operations.
• Skilled in establishing new team structures, maintaining business-as-usual operations, and adapting to environments involving scaling up or down.
• Proven track record of achieving service level commitments, ensuring customer satisfaction, and maintaining cost-effective operational practices.
• Experience residing and working across Western Europe, with a strong understanding of Eastern European work cultures.
• Certified COPC Implementation Leader.