Diana Poryazova
Thessaloniki
Summary
At EMDI Travel Agency Poriazova and Son Ltd., I excelled in creating bespoke travel experiences, leveraging my itinerary planning and interpersonal skills. My proactive approach in researching and arranging accommodations ensured client satisfaction, significantly enhancing client relationship building. Achievements include streamlining travel document processes, contributing to a notable increase in repeat clientele.
Overview
1
1
year of professional experience
Work History
Travel Agent
EMDI Travel Agency Poriazova and Son Ltd.
06.2024 - 09.2024
Travel Agent
EMDI Travel Agency Poriazova and Son Ltd.
06.2023 - 09.2023
- Coordinated travel itineraries by researching destinations and accommodations.
- Generated travel documents to facilitate smooth client journeys.
- Researched travel trends for staying updated on popular destinations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Took payments via credit and debit cards and handled all sensitive information with discretion and professionalism
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Education
Certificate in Greek Level A1 -
Aristea Greek School
Sofia, BulgariaBachelor of Science - Business Administration-Tourism
American College of Thessaloniki
Thessaloniki06-2026
Certificate in Level A2 -
Aristea Greek School
Sofia, Bulgaria03-2025
High School Diploma -
7th School " Saint Sedmochislenitsi"
Sofia, Bulgaria05-2022
Skills
- Itinerary planning
- Travel industry expertise
- Travel research
- Reservations management
- Hotel accommodations
- Administrative tasks
- Interpersonal communications
- Travel insurance
- Client relationship building
Languages
Bulgarian
Native or Bilingual
English
Full Professional
Greek
Elementary
Timeline
Travel Agent
EMDI Travel Agency Poriazova and Son Ltd.
06.2024 - 09.2024
Travel Agent
EMDI Travel Agency Poriazova and Son Ltd.
06.2023 - 09.2023
Certificate in Greek Level A1 -
Aristea Greek School
Bachelor of Science - Business Administration-Tourism
American College of Thessaloniki
Certificate in Level A2 -
Aristea Greek School
High School Diploma -
7th School " Saint Sedmochislenitsi"
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