Desislava Uzunova
Sofia,Bulgaria
Summary
Finance and billing professional with strong experience in GMPL and GCD billing, financial operations, and audit-ready compliance. Proven ability to lead teams, improve and automate processes, and deliver accurate, timely billing through data-driven analysis and strong reporting discipline.
Overview
21
21
years of professional experience
Work history
Supervisor, Billing
PPD Bulgaria AD
Sofia, Bulgaria
11.2024 - Current
- Lead and support direct reports to ensure timely, accurate, and compliant billing delivery.
- Monitor billing, unbilled, credit, and error trackers to identify risks, trends, and improvement opportunities.
- Drive proactive follow-ups and escalations to reduce unbilled balances and billing delays.
- Ensure effective use of systems, tools, and reports to improve billing performance and accuracy.
- Support achievement of key KPIs, including ≥95% billed vs. target, ≤3-day billing cycle time, and ≤0.50% invoice error rate.
- Resolve customer billing queries within agreed SLAs and support adherence to customer requirements.
- Drive process improvements, standardization initiatives, and adoption of Gene.AI / PPI initiatives.
- Develop direct reports through coaching, training, and performance feedback.
Prin Operations Finance Coordinator
PPD Bulgaria AD
Sofia, Bulgaria
08.2023 - 11.2024
- Managed projects which include generating invoicing/credit memos for
- government and intercompany projects, leading tool, or process development, and preparing data structures or loading into financial management systems.
- Led daily and project communication with sponsors, project analysts, account payable and collection personnel to resolve billing system issues in a timely manner.
- Interacted with senior management and procedures required management reports.
- Ensured proper approvals for documents and reports audit compliance.
- Led initiative in reviewing financial reports/tools and processes to improve efficiency.
- Served as a mentor/coach of junior team members.
Operations Finance Coordinator
PPD Bulgaria AD
Sofia, Bulgaria
09.2021 - 08.2023
- Prepared accurate and timely invoices and credit memos.
- Managed budget data manipulation, consolidation, and system uploads.
- Ensured proper approvals for documents and reports audit compliance, perform authorization activities and track changes in contract value.
- Complete month-end related activities
- Submitted invoices and credit memos to the sponsor.
Head of Retail Work-out Section, Retail
Piraeus Bank Bulgaria AD
Sofia, Bulgaria
09.2015 - 09.2021
- Managed a department section in line with internal policies and regulatory requirements.
- Supervised preparation of monthly financial reports for senior management and regulators (BNB, FSC).
- Planned, budgeted, and monitored departmental costs.
- Provided analytical insights to General Management and the Problem Loans Committee.
Senior Expert Problem Loans Department, Retail
Piraeus Bank Bulgaria AD
Sofia, Bulgaria
02.2009 - 09.2015
- Coordinated and monitored approved recovery actions.
- Worked closely with legal advisers and court authorities.
- Prepared detailed regulatory and management financial reports.
- Negotiated restructuring of distressed credit exposures.
- Restructuring proposals prepared for committee approval.
Previous roles
Piraeus Bank Bulgaria AD
04.2005 - 09.2015
- Junior Credit Analysis – Mortgage Loans - Piraeus Bank Bulgaria AD
- Specialist Credit Center - Piraeus Bank Bulgaria AD
- Consultant – Global Net Solutions
- Office Assistant – Alvil 1 EOOD
Education
Master degree - Public administration and management
VFU
Bachelor degree - Finance and credit
MSI Sofia
Skills
GMPL and GCD Billing
Financial Operations and Compliance
Audit Readiness and Controls
Process Improvement and Automation
Team Leadership and Coaching
Data Analysis and Reporting
Languages
English
Upper intermediate
Technical skills
MS Excel | MS Word | MS PowerPoint | Finance Systems
Timeline
Supervisor, Billing
PPD Bulgaria AD
11.2024 - Current
Prin Operations Finance Coordinator
PPD Bulgaria AD
08.2023 - 11.2024
Operations Finance Coordinator
PPD Bulgaria AD
09.2021 - 08.2023
Head of Retail Work-out Section, Retail
Piraeus Bank Bulgaria AD
09.2015 - 09.2021
Senior Expert Problem Loans Department, Retail
Piraeus Bank Bulgaria AD
02.2009 - 09.2015
Previous roles
Piraeus Bank Bulgaria AD
04.2005 - 09.2015
Master degree - Public administration and management
VFU
Bachelor degree - Finance and credit
MSI Sofia