Desislava Uzunova
Sofia,22
Summary
Senior Data center operations engineer with more than 8 years of experience in the Data center support and network engineering. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cisco TAC Data Center Switching Engineer
IBM Bulgaria
Sofia
11.2020 - Current
- Investigate and troubleshoot varies Nexus related issues
- Support of different DC technologies like VDC, VPC, OTV, Fabric Path, etc
- Work with customers to resolve network problems, improve operations to provide exceptional customer service
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from network issues
- Improved operations by working with team members and customers to find workable solutions.
Data Center Operations Engineer
VMware Bulgaria
Sofia
02.2019 - 10.2020
- Provide operational support to systems and services for internal lab environment, including servers, storage, network; virtualization and OS support
- Set up of new equipment, involved in all steps of the process – from purchase to final OS preparation for the end customer
- Installation, configuration and troubleshooting of test beds, including virtual environment
- Working with various IT teams to support the organization needs and support user requests, incidents, outages, and escalations
- Support and maintenance of the organization inventory; decommission and disposal of EOS devices.
- Developed and implemented engineering strategies to improve production efficiency.
Cisco TAC Architecture Engineer
IBM Bulgaria
Sofia
03.2016 - 02.2019
- Analyzed and defined network requirements, optimization, and support for Cisco customers
- Analyzed, troubleshot, and enhanced network performance to drive efficiency
- Delivered network technology training to junior team members, enhancing knowledge base and team productivity.
Operator technical support
Sixty K EAD
Sofia
04.2015 - 10.2015
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Helped streamline repair processes and update procedures for support action consistency
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Master's education: IT, Computer vision, Automation of business, Information security, Introducing virtualization technology, Information systems for corporate planning / production resources (SAP LABS), Administration of computer networks (CISCO academy) -
Technical University - Sofia
05.2017
Master of Science: IT, Computer and Software Engineering Principal, Operation Systems, Computer Architecture, Networking, Databases, High Performance Computing Systems, Parallel Computing, Algorithms, Basic knowledge of Java, C++, C -
Technical University of Sofia - Sofia
06.2015
Bachelor of Science: Environmental Engineering, Techniques and Technology in Environmental Protection, Mathematics, Ecology -
Technical University - Gabrovo
05.2012
High School Diploma -
High School of Finances - Haskovo
05.2010
Skills
- Server virtualization
- Server physical components
- Rack and stack
- LAN
- DNS
- NFS
- UDP
- ICMP
- FC
- FCoE
- ISCSI
- CISCO Systems
- VCenter
- VSphere
- NSX-T
- VSAN
- Computer networks
- Switching/NX-OS Switching
- Linux
- IOS/IOS-XE/NX-OS
- Software Engineering
- Teamwork
- Engineering support
- Technical Support
- Customer Service
- Good communication skills
- Well organized
- Able to multitask
- Able to work under pressure
Certification
- CCNA R&S
- CCNP R&S
- CCNP DC Core
- VCP - DCP
- VCP – NV
Personal Information
Title: Data Center Operations Engineer
Languages
English
Timeline
Cisco TAC Data Center Switching Engineer
IBM Bulgaria
11.2020 - Current
Data Center Operations Engineer
VMware Bulgaria
02.2019 - 10.2020
Cisco TAC Architecture Engineer
IBM Bulgaria
03.2016 - 02.2019
Operator technical support
Sixty K EAD
04.2015 - 10.2015
Master's education: IT, Computer vision, Automation of business, Information security, Introducing virtualization technology, Information systems for corporate planning / production resources (SAP LABS), Administration of computer networks (CISCO academy) -
Technical University - Sofia
Master of Science: IT, Computer and Software Engineering Principal, Operation Systems, Computer Architecture, Networking, Databases, High Performance Computing Systems, Parallel Computing, Algorithms, Basic knowledge of Java, C++, C -
Technical University of Sofia - Sofia
Bachelor of Science: Environmental Engineering, Techniques and Technology in Environmental Protection, Mathematics, Ecology -
Technical University - Gabrovo
High School Diploma -
High School of Finances - Haskovo
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