Desislava Staykova
Personal Assistant
Smolyan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Orpheus Properties Ltd
Smolyan
02.2022 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Handled confidential and sensitive information with discretion and tact.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Handled incoming and outgoing mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Call Center Operator
Pamporovo PLC
Pamporovo
07.2017 - 09.2022
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests for products, services, and company information.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by answering questions and responding to inquiries.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recommended products to customers, thoroughly explaining details.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer service satisfaction ratings through consistent quality control.
Supervisor of Operations
Pamporovo Plc
Smolyan
12.2011 - 04.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Bachelor Of Business Administration - Entrepreneurship
New Bulgarian University
SofiaSkills
Business writing
Filing and data archiving
Advanced MS Office Suite
Multi-line phone proficiency
Business administration
Office administration
Schedule & calendar planning
Sorting and labeling
Project planning
Office management
Mail handling
Schedule Management
Financial services
Conference planning
Report Development
Conflict management
Report analysis
Expense reporting
Human Resources Management (HRM)
Project Management
Administrative support
Scheduling
Travel accommodations
Risk management
Bookkeeping
Technical Support
Travel coordination
Budgeting
Timeline
Executive Assistant
Orpheus Properties Ltd
02.2022 - Current
Call Center Operator
Pamporovo PLC
07.2017 - 09.2022
Supervisor of Operations
Pamporovo Plc
12.2011 - 04.2016
Bachelor Of Business Administration - Entrepreneurship
New Bulgarian University