Desislava Staykova
Personal Assistant
Smolyan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Orpheus Properties Ltd
Smolyan
02.2022 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Handled confidential and sensitive information with discretion and tact.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Handled incoming and outgoing mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Call Center Operator
Pamporovo PLC
Pamporovo
07.2017 - 09.2022
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests for products, services, and company information.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by answering questions and responding to inquiries.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recommended products to customers, thoroughly explaining details.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer service satisfaction ratings through consistent quality control.
Supervisor of Operations
Pamporovo Plc
Smolyan
12.2011 - 04.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Bachelor Of Business Administration - Entrepreneurship
New Bulgarian University
SofiaSkills
Business writing
Timeline
Executive Assistant
Orpheus Properties Ltd
02.2022 - Current
Call Center Operator
Pamporovo PLC
07.2017 - 09.2022
Supervisor of Operations
Pamporovo Plc
12.2011 - 04.2016
Bachelor Of Business Administration - Entrepreneurship
New Bulgarian University