Desislava Dimitrova

I am a motivated and results-driven professional with over 5 years of experience in customer service sector and 2 years VIP account management. My expertise lies in building strong, long-term relationships with clients, increasing retention rates, and delivering personalized solutions that exceed expectations. I have a proven track record of utilizing CRM software to track and optimize customer interactions, which has consistently helped me achieve and surpass sales targets.

With excellent communication skills, a keen eye for detail, and the ability to thrive under pressure, I take pride in providing exceptional service even in high-demand situations. I have successfully managed portfolios of high-value accounts, ensuring their satisfaction and driving business growth through tailored strategies. After achieving outstanding results in my previous role, I am eager to bring my skills and enthusiasm to new challenges and contribute to your team’s success.

Available to start immediately, I am fully motivated to make an immediate impact and help your company reach new heights.

* Self-improvement

* Self-motivation

*Willingness to learn

*Reliability

* Emotional Intelligence - developing skills in empathy, self-control ang understanding customers emotions.

*Proficiency in Microsoft software

*Proficiency in using Live-chat, Comm 100, Zendesk and similar customer-support systems.

Data analysis - Training