Summary
Work History
Education
Skills
Languages
Overview
CustomerServiceRepresentative
Desi Hestika Putri

Desi Hestika Putri

Sofia,Bulgaria

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Work History

Customer Service Representative

Foundever
Sofia, Bulgaria
03.2020 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Facilitator

Rumah Zakat
Jakarta , Indonesia
05.2015 - 10.2016
  • Developed and implemented training programs to increase participant knowledge and understanding of relevant topics especially about Urban Farming
  • Facilitated group discussions and activities to ensure successful outcomes.
  • Coordinated with stakeholders to ensure all expectations were met during the facilitation process.

Product Owner

Handmade Pingu Craft
Jakarta, Indonesia
11.2014 - 11.2019
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong communication and organizational skills through working on group projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Bachelor of Science - Agribusiness

SyarifHidayatullahJakarta Islamic State University
Jakarta
09.2013 - 11.2017

Skills

  • Inbound and Outbound Calling
  • Paperwork Processing
  • Information Security
  • Report Generation
  • Scheduling
  • Complaint resolution
  • Data Entry
  • Technical Support
  • Spreadsheets
  • Customer Service

Languages

Indonesian
First Language
English
Advanced
C1

Overview

9
9
years of professional experience
4
4
years of post-secondary education

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Desi Hestika Putri