Denitsa Toneva
Varna,03
Summary
Dedicated and motivated worker with experience in customer service, prepared for high-pressure situations and adaptive to changing conditions. Focused on teamwork and achieving goals, with positive personality and organizational skills. Hardworking and consistent person, desiring career advancement. Good learner with quick thinking, good at swimming. Proven ability to respond to emergency situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lifeguard at Community Pool
Winkler Pool Management Inc.
05.2024 - 09.2024
- Ensured safety of swimmers by monitoring activities and enforcing pool rules.
- Responded to emergencies to prevent injuries and provide assistance.
- Conducted routine inspections of equipment and facilities for safety compliance.
- Communicated with residents from the community and the leasing office.
- Checked passes, guest check-in.
- Kept the pool area and my workplace clean.
- Operated the pump, performed backwash, worked with chlorine and acid, maintaining normal levels of chemicals in the pool.
Web and Data Administrator
Flat Rock Technology
05.2021 - 03.2023
- Managed database systems.
- Product mapping.
- Worked on new projects, quality checks and coverage drops.
- Did personal trainings of colleagues as a senior Web and Data Administrator.
- Made brand/retailer linking and connection of online retailers and customers through buy buttons.
- Worked on different company and data base platforms
- Uploaded content and wrote reports.
Lifeguard - Manager
Premier Aquatics
05.2019 - 09.2019
- Managed the work and duties of the lifeguards and ensured that they are fulfilling their obligations.
- Monitored pool area for violations and potential dangerous situations.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Checked passes, guest check-in.
- Kept the pool area and my workplace clean.
- Operated the pump, performed backwash, worked with chlorine and acid, maintaining normal levels of chemicals in the pool.
General Merchandiser
Target
05.2019 - 09.2019
- Prepared the store for opening, making sure that the products are set, in-stock and signed on the sales floor.
- Sortied products depending on their type and place in the shop
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently, ensuring customers' positive shopping experience.
Lifeguard
Continental Pools
05.2018 - 09.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Checked passes, guest check-in.
- Operated the pump, performed backwash, worked with chlorine and acid, maintaining normal levels of chemicals in the pool.
Waitress
Muppet Bar
05.2017 - 07.2017
- Welcomed guests. and served drinks.
- Worked with karaoke.
- Maintained clean environment, ensuring a positive guest experience.
- Remained calm when dealing with difficult customers or during busy shifts.
Education
Mater's Degree - International Business And Management
University of Economics - Varna
Varna, Bulgaria01-2025
Bachelor's Degree - Informational And Communicational Technologies
Nikola Vaptsarov Naval Academy
Varna, Bulgaria08-2021
High School Diploma -
First Language School
Varna, Bulgaria05-2017
Skills
- Learning skills – I consider myself as a fast learner
- Ambitious and motivated
- Hard-working
- Good at teamwork and problem-solving
- Creative and passionate
- Natural and charismatic personality
- Professionalism
- Good organizational skills and prioritization
- Positive and being open to feedback
- Adaptability and quick thinking
- Attention to detail
- Swimming
- Emergency Response and First Aid knowledge
Accomplishments
- Organizer of a charity campaign, in purpose of helping people in need, called “Give a hand, make good” - 1st place in national competition in civic education.
- Photography Certificate
- Awards for ranking in math competitions and Olympiads in geography.
- Waterpolo awards and medals.
Certification
- Silver Medal Certificate from Dukenet Marktstrat Marketing Competition. Issued on 04/12/2024 by Avans University of applied sciences, Netherlands.
- Lifeguard Certificate for Lifeguarding with CPR/AED for Professional Rescuers and First Aid. Issued on 04/16/2024 by American Red Cross and valid till 04/16/2026.
Traveling
Traveling is one of my greatest passions. I enjoy exploring new places, experiencing different cultures and meeting people from diverse backgrounds. Traveling allows me to broaden my perspective and continuously learn. Whether it's a weekend getaway or an international trip, I find great joy in exploring the world. Last year I made one of my dreams come true - I visited Hawaii.
Languages
Bulgarian
Native language
English
Advanced
C1
German
Elementary
A2
Timeline
Lifeguard at Community Pool
Winkler Pool Management Inc.
05.2024 - 09.2024
Web and Data Administrator
Flat Rock Technology
05.2021 - 03.2023
Lifeguard - Manager
Premier Aquatics
05.2019 - 09.2019
General Merchandiser
Target
05.2019 - 09.2019
Lifeguard
Continental Pools
05.2018 - 09.2018
Waitress
Muppet Bar
05.2017 - 07.2017
- Silver Medal Certificate from Dukenet Marktstrat Marketing Competition. Issued on 04/12/2024 by Avans University of applied sciences, Netherlands.
- Lifeguard Certificate for Lifeguarding with CPR/AED for Professional Rescuers and First Aid. Issued on 04/16/2024 by American Red Cross and valid till 04/16/2026.
Mater's Degree - International Business And Management
University of Economics - Varna
Bachelor's Degree - Informational And Communicational Technologies
Nikola Vaptsarov Naval Academy
High School Diploma -
First Language School
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