Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Denislav Kanev

Denislav Kanev

Senior Fraud Analyst

Summary

  • Relentless professional known for working hard to determine risk levels and investigate fraudulent activity. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
  • Motivated Fraud Analyst touting 3 years of expertise investigating suspicious activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
  • Organized and dependable person successful at managing multiple priorities with a positive attitude.
  • Detail-oriented team player with strong organizational skills.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Senior Fraud and Risk Analyst

Fuse Media
01.2024 - Current
    • Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
    • Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
    • Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
    • Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
    • Improved efficiency of risk assessment processes, streamlining operations and reducing false positives.
    • Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
    • Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
    • Assisted in the development of internal controls, enhancing overall security measures against various types of fraud schemes.
    • Optimized Fraud Detection Systems through continuous refinement of rule sets based upon ongoing analysis of system effectiveness.
    • Streamlined reporting processes for more accurate tracking of key performance indicators related to fraud and risk mitigation efforts.
    • Analyzed large amounts of data to find patterns of fraud and anomalies.
    • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
    • Tracked fraud cases and monitored trends to develop strategies for prevention.
    • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
    • Reviewed transactions and receipts to identify any suspicious activity.

Fraud Analyst

Fuse Media
08.2022 - 12.2023
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.


Customer Support Representative

Fuse Media
02.2022 - 08.2022
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Exceeded performance metrics by consistently providing high-quality support to clients.
  • Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

Education

English language and Geography

PHG. St. St. Kiril and Metodii

Public Administration - Administration

Technical University of Sofia

Skills

Sharp problem solver

Software

SEON

Microsoft office

Zendesk

Timeline

Senior Fraud and Risk Analyst

Fuse Media
01.2024 - Current

Fraud Analyst

Fuse Media
08.2022 - 12.2023

Customer Support Representative

Fuse Media
02.2022 - 08.2022

English language and Geography

PHG. St. St. Kiril and Metodii

Public Administration - Administration

Technical University of Sofia

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Denislav KanevSenior Fraud Analyst