SEON
Denislav Kanev
Senior Fraud Analyst
Summary
- Relentless professional known for working hard to determine risk levels and investigate fraudulent activity. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
- Motivated Fraud Analyst touting 3 years of expertise investigating suspicious activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
- Organized and dependable person successful at managing multiple priorities with a positive attitude.
- Detail-oriented team player with strong organizational skills.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Senior Fraud and Risk Analyst
Fuse Media
01.2024 - Current
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
- Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
- Improved efficiency of risk assessment processes, streamlining operations and reducing false positives.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
- Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
- Assisted in the development of internal controls, enhancing overall security measures against various types of fraud schemes.
- Optimized Fraud Detection Systems through continuous refinement of rule sets based upon ongoing analysis of system effectiveness.
- Streamlined reporting processes for more accurate tracking of key performance indicators related to fraud and risk mitigation efforts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
Fraud Analyst
Fuse Media
08.2022 - 12.2023
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
Customer Support Representative
Fuse Media
02.2022 - 08.2022
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Education
English language and Geography
PHG. St. St. Kiril and Metodii
Public Administration - Administration
Technical University of Sofia
Skills
Sharp problem solver
Energetic work ethic
Careful and active listener
Multi-tasking
Remote teamwork
Fraud Detection
Effective Communication
Telephone and email etiquette
Anti-Money Laundering
Transaction monitoring
AML Compliance
Transaction review
Regulatory knowledge
Verbal and written communication
Case Management
Procedure review
Data Analysis
Fraud prevention
Teamwork and Collaboration
Excellent Communication
Adaptability and Flexibility
Analytical Thinking
Adaptability
Reliability
Chargeback representation and prevention
Software
Microsoft office
Zendesk
Timeline
Senior Fraud and Risk Analyst
Fuse Media
01.2024 - Current
Fraud Analyst
Fuse Media
08.2022 - 12.2023
Customer Support Representative
Fuse Media
02.2022 - 08.2022
English language and Geography
PHG. St. St. Kiril and Metodii
Public Administration - Administration
Technical University of Sofia