Denis Evtimov
Subject Matter Expert @ Plus500BOS
Sofia,22
Summary
The position of Subject Matter Expert was beneficial to generate great knowledge not only in the offered product of the company, but with high expertise with people management and leadership skills.
Acting as Team Leader during a transition period within the team for more than a year, generated even more confidence and knowledge in the management and leadership fields.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Subject Matter Expert
Plus500
06.2021 - Current
- Provided thought leadership on industry-specific topics, establishing a reputation as an authority within the field.
- Influenced decision-making processes by presenting data-driven insights into key organizational issues.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Managed complex projects from inception through completion, delivering high-quality results..
- Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
Back Office Specialist
Plus500
01.2021 - 06.2021
- Developed detailed reports, analyzing trends and presenting findings to management for strategic planning purposes.
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly.
Customer Support Representative
Plus500
12.2019 - 01.2021
- Implemented time-saving techniques that allowed more efficient handling of high call volumes during peak periods.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Representative
Nike The Mall
03.2018 - 12.2019
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
Sport Vision
10.2017 - 03.2018
- Generated additional sales opportunities with cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Trained and mentored new sales representatives.
Education
Public Administration
Sofia University
Sofia05.2022
High School Diploma -
Second English Language High School "Thomas Jeffer
Sofia 04.2001 -
Skills
Strategic Thinking
Strong analytical skills
Creative solutions
Training and mentoring
Deep expertise
Innovative Mindset
Attention to Detail
Interpersonal Communication
Timeline
Subject Matter Expert
Plus500
06.2021 - Current
Back Office Specialist
Plus500
01.2021 - 06.2021
Customer Support Representative
Plus500
12.2019 - 01.2021
Sales Representative
Nike The Mall
03.2018 - 12.2019
Sales Representative
Sport Vision
10.2017 - 03.2018
High School Diploma -
Second English Language High School "Thomas Jeffer
04.2001 -
Public Administration
Sofia University