Denis Ahmed
Technical Support Specialist
Samokov
Summary
Results-driven Technical Support Specialist with a strong background in troubleshooting and resolving hardware and software issues. Proven track record of delivering exceptional customer service through effective communication. Eager to contribute technical expertise and problem-solving skills to enhance customer satisfaction in a dynamic support role.
Overview
1
1
year of professional experience
Work History
Technical Support Specialist
Sellercloud
Sofia
04.2023 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
Customer Support Representative
ResultCX
Sofia
11.2022 - 04.2023
- Connected with customers to address questions and resolve issues through phone and email.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BCA Honours - Computer Science
Solent University
Southampton 04.2001 -
Timeline
Technical Support Specialist
Sellercloud
04.2023 - Current
Customer Support Representative
ResultCX
11.2022 - 04.2023
BCA Honours - Computer Science
Solent University
04.2001 -
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